CASE STUDY

With Miralia, Assurfin Group streamlines claims management by automating its workflows.

300 000

Incoming and outgoing flows / year

100 000

Claims handled / year

Assurfin Groupe is an independent, family-owned insurance broker established in 1982. The group employs 75 people across various entities and analyzes over 5,000 calls for tenders each year.

Specializing in insurance for local authorities, businesses, and individuals, Assurfin Groupe relies on an approach based on proximity and trust to offer solutions tailored to its clients.

Industry

Insurance / Brokerage

Company size

75 employees

Miralia user since

2026

Challenge

With nearly 100,000 claims managed each year and a volume of 300,000 inbound and outbound flowsAssurfin Groupe sought to streamline the processing of its requests and reduce the operational burden on its teams.

The goal was to automate as many workflows as possible to relieve staff of low-value-added tasks, while integrating the solution directly into the tools and processes already used by the teams.

Managing emails and attachments, and linking them to the correct files, notably required numerous manual operations.

Why Miralia?

Assurfin Group was looking for more than just technology: the group sought long-term support from the initial scoping phase through to the operational (RUN) stage in order to build a solution truly tailored to its teams' needs.

The choice of Miralia is based in particular on four criteria highlighted in the project: performance, explainability, frugality, and sovereignty.

This collaboration is also built on shared values ethics, trust, performance, and frugality as well as clearly identified use cases and strong involvement from the teams at both companies.

“

Our employees are truly satisfied with the work done by Miralia.

Romain

Transformation Director, Assurfin Group

Solution

Miralia was deployed within Assurfin Group’s Claims Business Unit and integrated directly into its operational environment, featuring connectivity with Outlook and the Acturis ERP.

The solution operates at several stages of the data flow processing:

Prioritizing emails based on sender type: experts, companies, local authorities, etc.
Analysis of incoming messages and their attachments
Extraction of relevant information
Automatic uploading of emails and attachments to the correct Acturis folders
Automatic creation of activities in the business application

A concrete use case: check processing

Before Miralia, staff had to process received cheques manually: after being scanned, each cheque arrived as an email attachment. Teams then had to retrieve each attachment, identify the corresponding file in Acturis, and manually upload the document.

With Miralia, once the cheque is digitized, the attachment is automatically linked and uploaded to the correct Acturis folder, eliminating these various manual steps.

“

The further we progress with the project, the more we do things we hadn't imagined at the start.

Romain

Transformation Director, Assurfin Group

Objectifs

The project conducted with Miralia aims to automate as many workflows as possible to relieve Assurfin Groupe employees of low-value-added tasks and streamline claims management.

Automation should, in particular, enable the

Reduce manual and repetitive tasks performed by the teams.
Automatically prioritize emails based on their type and sender.
Automate the sorting of emails and attachments into the correct folders with Acturis
Integrate automation directly into existing business tools.
Gradually extend the solution to other areas, notably the Accounting Business Unit, which is scheduled for a later stage.