ABOUT

A new vision of AI for customer relationships

We believe in frugal, transparent, and respectful AI that restores the true meaning of customer relationships: a relationship built on trust, clarity, reliability, and measurability — and one that finally becomes a driver of value.

MANIFESTO

See more clearly.
Act more accurately.

At Miralia, we believe customer relationships deserve better than costly approximations. They deserve clear answers. Traceable decisions. An AI that does not guess — but understands, prioritizes, transmits information, and steps aside when humans need to take over.

Our unique method: an expert Solution team that supports, advises, and identifies where AI truly belongs.
We analyze message flows, understand business challenges, and configure a tailored solution.
We give companies full visibility over their flows, refined control over their customer service operations, and the ability to turn every interaction into proof of quality and profitability.

No hallucinations. No black box. Every action is explainable, aligned with your business logic, and justified by reliable data.

Miralia. Light the way.

Our team

A passionate team of innovators, engineers, and customer service professionals, committed to transform your operations.

An experienced team

Serial tech and AI entrepreneur

Killian Vermersch

Co-founder, CEO

Serial tech and AI entrepreneur

Guillaume Navarre

Co-founder

20+ years of experience in startups and scale-ups

Hervé Browne

General Manager

15+ years of experience in scale-ups and in transforming tech and product organizations

Arnaud Marcel

CTPO

15+ years of experience in marketing strategy, branding, and revenue generation

Marlène Rigault

CMO

7 years of experience in implementing and industrializing AI projects

Damien Nivault

Chief Customer & Solutions Officer

Experienced in supporting hypergrowth organizations

Céline Lafragueta

CFO

An exceptional technological and human asset

5+ years

average developer retention

9+

tech and product deployments per week

Proprietary AI

Hyper-scalable

10× revenue growth requires only 1.5× cost increase

Our values

The principles that guide every decision at Miralia.

Rigor

Because every decision matters, we move forward with high standards and precision. This is how we guarantee trust and quality in everything we do.

Mastery

We remain in control of our actions: every result is explainable, every choice is deliberate. Nothing is left to chance, because transparency is our strength.

Humility

We know perfection does not exist. Like our technology, we learn every day, continuously improve, and remain open to everyone’s ideas.

Respect

We believe in the power of collective intelligence. By working with care and respect, we transform our relationships — internally and with our clients — to create truly positive impact.

Join our team

We are always looking for talented and passionate people.
Feel free to explore our job openings on Welcome to the Jungle or send us a message at jobs@miralia.ai.

Backed by innovation leaders

Strategic partners, committed investors, and senior advisors who support us in our growth and long-term vision.

Jean-Paul Mazoyer

Former Deputy CEO of Crédit Agricole SA Group and former Chairman of the Cartes Bancaires GIE.

Xavier Laurent

Since 2021, has held several executive positions at Manutan (M&A, transformation, etc.). Previously held various roles within the group: CIO, Product Marketing Director, and Director of Value-Added Services.

Olivier Heckman

Co-founder of MULTIMANIA, acquired by Lycos Europe in 2001. Founder of KEWEGO, acquired by Kit Digital, listed on NASDAQ, in 2011. Advisor to digital companies and venture capital firms operating in France, Europe, and the United States.

Mounir Mahjoubi Jozefowicz

Former entrepreneur (Mounir&Simon, LaRuchequiDitOui, Possible Future), Mounir now supports entrepreneurs with their financial operations in the tech sector, particularly in cybersecurity and artificial intelligence.