With Miralia, Saretec speeds up the processing of insurance claims and gives time back to its advisors
+50%
Additional time for employees in email processing
99%
Emails processed
3 months
Production deployment delivered on schedule
Founded over 40 years ago following developments in Construction Law, the Saretec Group is now one of the leading players in pre- and post-claim support, handling more than 450,000 assignments per year.
Insurance
500+
2022
Challenge
Saretec’s challenge was to efficiently process 2 million emails and their attachments every year, while accelerating case handling in order to free up valuable time for advisors.
The solution had to be deployed in less than three months and achieve a relevance rate above 80%. It was also essential that the AI used strictly comply with ethical standards and GDPR requirements.
Why Miralia?
With Miralia, Saretec automated the management of incoming requests to make processing more reliable and faster:
- Requests and attachments are categorized and routed to the appropriate department
- Key information is extracted and directly linked to the corresponding contract
- Supporting documents submitted by policyholders are automatically checked for consistency
- The acknowledgment emails are sent immediately and response drafts are prepared for advisors
These automations significantly reduced manual tasks and allowed teams to focus on more complex requests.
“
The automatic categorization and classification of attachments such as quotes, invoices, reports, summons, etc. enable us to reduce low value-added tasks and strengthen our operational efficiency.
Alain Guede
CIO, Saretec
Solution
Given the GDPR challenges raised by generative AI, Saretec chose to integrate an analytical AI that guarantees regulatory compliance while delivering performance aligned with its objectives. In this context, this alternative to generative AI ensures reliable analysis of attachments in insurance claims management.
This technology notably helps avoid false positives and false negatives, ensuring the reliability of results—a critical criterion for Saretec. It is ideally suited for category management (expert appraisal amounts, request types, etc.), email processing, and attachment classification (all formats).
he solution reduces the workload of claims handlers by absorbing 50% of email processing, allowing them to spend less time on simple cases and better manage complex ones.
To deploy its solutions, Miralia relies on an innovative architecture that prioritizes energy efficiency and robustness: server capacity dynamically adapts in real time to workload, ensuring that all components operate optimally—scaling resources to handle peak loads while remaining extremely lightweight during low traffic periods.
OCR, Miralia’s AI, and connectors are all dynamically scaled. With weekly coordination meetings between Saretec and Miralia teams, the solution was ready for production deployment in under three months with more than 87% relevance, and continues to improve over time.
Impact
The implementation of Miralia delivered measurable operational benefits:
- Management costs were divided by six thanks to automation of repetitive steps
- Policyholders benefit from faster and more efficient handling, strengthening trust
- Employees are freed from low-value tasks and can focus on advisory and support activities
These results improved both internal performance and customer experience.
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