In this webinar
Artificial intelligence in customer relations now offers multiple use cases for analyzing and processing incoming messages across all communication channels.
Every day, the B2B distribution group Manutan receives thousands of messages related to orders, inquiries, or complaints. This significant workload for the teams has further increased since last year, creating the need for technological assistance to categorize all these requests efficiently.
Xavier Laurent, Mergers and Acquisitions at Manutan International, speaks with Thomas Solignac, former CEO of Miralia, about the integration of a language comprehension solution, which today allows 85% of emails to be routed to the correct departments.
How does Manutan automate its incoming email flow?
What were the technological challenges ?
What advice should be applied when implementing an AI solution?
Expert insights
Mergers and Acquisitions Director at Manutan International
Former CEO & Co-founder
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