Overview
Transform the management of your expert case files by automating data analysis. Our Avensys integration automatically populates your expert case management system by extracting relevant information from your incoming messages and attachments.
Actions
Filter emails to be added
Search for a case file using multiple methods
Identify a case file using its various references
Update a case file
Create a case file
Add extracted information to the case file
Add the email and its attachments to the Emails
Add the email and its attachments to the Files
Filter attachments to be added
Send a validation to case stakeholders
How it works
- The connection between Miralia and your Avensys account is handled via API
- Miralia analyzes incoming messages and attachments, categorizes them, and extracts the relevant information you need (messages may come from Exchange, Gmail, or any other email provider)
- The analysis results and extracted information are used to create or update the correct case file in Avensys
- Miralia can also send validations directly to case stakeholders via Avensys. These fully customizable validations may include, for example, links to attachments or extracted information for quick review...
- Finally, Miralia can label emails directly in your email provider (Exchange or Gmail)
Miralia adds extracted information from messages and attachments to the appropriate case file in Avensys
Miralia adds the email and its attachments to the Emails tab
Miralia adds the categorized email and its attachments to the Files tab
Miralia can also send validations to case stakeholders directly via Avensys
More integrations
Exchange
Productivity
Categorize messages based on detected intents and label them in real time directly in your inbox for more efficient processing.
Read more
Gmail
Productivity
Categorize messages based on detected intents and label them in real time directly in your inbox for more efficient processing.
Read more
Salesforce
CRM
Automatically populate your CRM by extracting relevant information from incoming messages and attachments.
Read more
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