CASE STUDY

With Miralia, P. Plasse optimizes claims processing time by automating low-value tasks.

20.000

Customers

250.000

Emails processed / year

P. Plasse is an independent broker specializing in real estate and business risks.

The company supports its clients in the analysis, management and optimization of their insurance contracts with strong business expertise on claims and property management issues.

Industry

Insurance

Company size

70 +

Miralia user since

2025

Challenge

P. Plasse had to manage a large volume of emails, documents, and claims, generating time-consuming manual processing, re-entry, and long delays. The goal was to automate low-value tasks information extraction, file opening, document filing, and updates in order to accelerate claims processing, improve data reliability, and enhance team productivity, all while maintaining explainable AI and a high level of data security.

Why Miralia?

P. Plasse was looking for a solution capable of optimizing claims processing while meeting three essential prerequisites: having cutting-edge technology, guaranteeing high-performing and explainable AI, and ensuring data sovereignty.

In a sector where every decision must be understandable and traceable, the company needed an AI capable of demonstrating and explaining its processes, while maintaining a high level of security and control over sensitive data.

“

We met Miralia who ticked all the boxes that were important to us.

Maxime Caussin

Project Director, P. Plasse

Solution

In order to optimize the processing of claims and the numerous emails received each year, P. Plasse chose to integrate the Miralia solution, an AI dedicated to the automation of documentary and insurance workflows.

The solution automatically analyzes incoming emails and their attachments to extract key information, pre-open claims files, update existing files and populate the document management system without manual intervention from managers.

In the insurance sector, claims processing requires technology capable of understanding complex requests, structuring non-homogeneous data and ensuring perfect traceability of the processing carried out.

This is why Miralia relies on analytical and explainable AI, capable of automating low value-added tasks while maintaining a high level of business control, security and data sovereignty.

“

AI makes perfect sense here, in use cases where it allows employees to focus on the core of the matter.

Maxime Caussin

Project Director, P. Plasse

Impact

Thanks to the Miralia solution, P. Plasse now automates a key part of its claims management with a processing of approximately 250 000 emails par an.

Deploying an MVP in just 6 months working with the Compensation BU and about fifteen employees has made it possible to streamline workflows, reduce manual tasks and accelerate the handling of cases.

Automating information extraction, pre-opening of claims and document management also allows teams to focus more on high value cases while improving data reliability and traceability of processing.

“

Today, we are very satisfied; our employees are giving us only positive feedback on this.

Maxime Caussin

Project Director, P. Plasse