{"id":9510,"date":"2021-11-04T13:29:33","date_gmt":"2021-11-04T12:29:33","guid":{"rendered":"https:\/\/golem.ai\/?p=9510"},"modified":"2022-07-26T15:55:11","modified_gmt":"2022-07-26T13:55:11","slug":"webinar-replay-manutan-relation-client","status":"publish","type":"post","link":"https:\/\/miralia.ai\/fr\/blog\/webinar-replay-manutan-relation-client","title":{"rendered":"IA et Relation Client : L\u2019analyse des messages entrants"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\">L\u2019entreprise Manutan traite aujourd\u2019hui 80% de ses emails automatiquement gr\u00e2ce \u00e0 l\u2019IA. La satisfaction d\u2019un client est le r\u00e9sultat d\u2019un ensemble d\u2019\u00e9tapes dans lequel la relation client joue un r\u00f4le essentiel. De nos jours, les entreprises ont donc tout int\u00e9r\u00eat \u00e0 utiliser l\u2019intelligence artificielle, afin de pouvoir analyser et r\u00e9pondre le plus rapidement et efficacement possible aux demandes de leurs clients. Retour sur notre Webinar anim\u00e9 par Thomas Solignac, CEO &amp; Co-founder Golem.ai, Jean-Denis Garo, Head of Marketing et Xavier Laurent, M&amp;A Director Manutan international !<\/h3>\n\n\n\n<h2 class=\"wp-block-heading\">L\u2019impact de l\u2019IA sur la relation client<\/h2>\n\n\n\n<p>La technologie Golem.ai est fond\u00e9e sur la compr\u00e9hension du langage humain, c\u2019est une <a href=\"https:\/\/golem.ai\/fr\/blog\/entreprise\/insights-business\/\"><strong>IA actionnable<\/strong><\/a> qui est donc parfaitement adapt\u00e9e pour <strong>analyser les interactions<\/strong> entre les entreprises et leurs clients qui se font aujourd\u2019hui principalement par email. De plus, l\u2019exploitation des donn\u00e9es clients est un point cl\u00e9 pour les entreprises, car ces donn\u00e9es repr\u00e9sentent <strong>des actifs qui ont une valeur ajout\u00e9e<\/strong>.<\/p>\n\n\n\n<p>L\u2019\u00e9tude men\u00e9e par Axys consultants, \u00e9voqu\u00e9 dans notre <a href=\"https:\/\/golem.ai\/fr\/blog\/entreprise\/webinar-ia-relation-client\/\"><strong>pr\u00e9c\u00e9dent webinar<\/strong><\/a>, montre que l\u2019IA permet de r\u00e9pondre \u00e0 de nombreuses probl\u00e9matiques li\u00e9es au <strong>traitement des messages<\/strong>. Globalement, elle am\u00e9liore l\u2019automatisation des t\u00e2ches, la g\u00e9n\u00e9ration de vente \u00e0 partir d\u2019une demande ou encore la r\u00e9solution des requ\u00eates au premier contact avec le client. Avec la digitalisation, les entreprises re\u00e7oivent une quantit\u00e9 importante de messages.<\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong><a href=\"https:\/\/golem.ai\/fr\/ressources\/webinar-relation-client-manutan\/\">Retrouvez ce Webinar en replay <\/a><\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><a href=\"https:\/\/golem.ai\/fr\/ressources\/webinar-relation-client-manutan\/\"><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/03\/26185420\/Illustrations-page-ressources-macro.png\" alt=\"\" class=\"wp-image-12300\" width=\"566\" height=\"339\" srcset=\"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/03\/26185420\/Illustrations-page-ressources-macro-300x180.png 300w, https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/03\/26185420\/Illustrations-page-ressources-macro-18x12.png 18w, https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/03\/26185420\/Illustrations-page-ressources-macro.png 755w\" sizes=\"(max-width: 566px) 100vw, 566px\" \/><\/a><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Comment l\u2019IA traite automatiquement les e-mails ?<\/h2>\n\n\n\n<p><a href=\"https:\/\/www.manutan.fr\/fr\/maf\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Manutan<\/strong><\/a> c\u2019est plus d\u2019<strong>1 million d&#8217;emails par an<\/strong>, soit pr\u00e8s de 4000 par jours avec des demandes de toutes sortes. Alors comment traiter cette abondance de messages ? L\u2019IA permet d\u2019analyser le contenu des emails et des <strong><a href=\"https:\/\/golem.ai\/fr\/blog\/entreprise\/ia-analyse-pieces-jointes\/\">pi\u00e8ces jointes<\/a> <\/strong>pour en extraire les informations importantes. <\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><a href=\"https:\/\/golem.ai\/fr\/ressources\/\"><img decoding=\"async\" src=\"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/03\/26173514\/Contenus.png\" alt=\"\" class=\"wp-image-12234\" width=\"480\" height=\"270\" srcset=\"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/03\/26173514\/Contenus-300x169.png 300w, https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/03\/26173514\/Contenus-768x432.png 768w, https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/03\/26173514\/Contenus-18x10.png 18w, https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/03\/26173514\/Contenus.png 960w\" sizes=\"(max-width: 480px) 100vw, 480px\" \/><\/a><\/figure>\n\n\n\n<p>L&#8217;email va ensuite \u00eatre cat\u00e9goris\u00e9 et redirig\u00e9 vers le service adapt\u00e9. Gr\u00e2ce \u00e0 ce processus, les entreprises disposent d\u2019une <strong>m\u00e9thode de gestion automatis\u00e9e<\/strong> qui am\u00e9liore la vitesse et la fiabilit\u00e9 du <strong>traitement des messages<\/strong> et permet d\u2019offrir un niveau de personnalisation plus pouss\u00e9, un suivi plus adapt\u00e9 et une meilleure pr\u00e9cision.<\/p>\n\n\n\n<p>D\u00e9couvrez dans ce webinar comment l&rsquo;IA performe dans l&rsquo;analyse des messages entrants, avec le t\u00e9moignage de Manutan avec Xavier Laurent Directeur M&amp;A chez Manutan International.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>D\u00e9couvrez comment notre technologie permet d&rsquo;am\u00e9liorer la gestion des messages entrant en consultant directement notre&nbsp;<a href=\"https:\/\/golem.ai\/fr\/solutions\/relation-client\/\"><strong>page<\/strong><\/a> pour plus d\u2019informations. Vous pouvez aussi consulter nos solutions de traitement de donn\u00e9es&nbsp;<a href=\"https:\/\/golem.ai\/fr\/produits\/docuchecker\/\"><strong>DocuChecker<\/strong><\/a>&nbsp;et&nbsp;<a href=\"https:\/\/golem.ai\/fr\/produits\/inboxcare\/\"><strong>InboxCare<\/strong><\/a>.&nbsp;N\u2019h\u00e9sitez pas \u00e0 contacter&nbsp;<a href=\"https:\/\/golem.ai\/en\/contact\/\"><strong>nos \u00e9quipes<\/strong><\/a>&nbsp;si vous avez la moindre question, elles se feront un plaisir de vous r\u00e9pondre !<\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>D\u00e9couvrez comment l&rsquo;IA permet de redistribuer 85% des e-mails aux bons services, dans ce webinar cas client avec Manutan.<!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":10,"featured_media":9511,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[68,111],"tags":[],"class_list":["post-9510","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-relation-client"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>L\u2019IA au service de la relation client et de l\u2019analyse des messages<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez dans ce webinar comment l&#039;IA simplifie le travail d&#039;analyse des contenus pour simplifier le traitement de la relation client.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/miralia.ai\/fr\/blog\/webinar-replay-manutan-relation-client\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IA et Relation Client : L\u2019analyse des messages entrants\" \/>\n<meta property=\"og:description\" content=\"D\u00e9couvrez comment l&#039;IA permet de redistribuer 85% des e-mails aux bons services, dans ce webinar cas client avec Manutan.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/miralia.ai\/fr\/blog\/webinar-replay-manutan-relation-client\/\" \/>\n<meta property=\"og:site_name\" content=\"Miralia.ai\" \/>\n<meta property=\"article:published_time\" content=\"2021-11-04T12:29:33+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-07-26T13:55:11+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2021\/11\/04132614\/Webinar-Manutan-RS.png\" 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