{"id":26880,"date":"2024-03-06T12:06:47","date_gmt":"2024-03-06T11:06:47","guid":{"rendered":"https:\/\/golem.ai\/?p=26880"},"modified":"2024-03-06T12:09:21","modified_gmt":"2024-03-06T11:09:21","slug":"ia-gestion-reclamations","status":"publish","type":"post","link":"https:\/\/miralia.ai\/fr\/blog\/ia-gestion-reclamations","title":{"rendered":"Comment l\u2019IA analytique optimise la gestion des r\u00e9clamations ?"},"content":{"rendered":"\n

Dans une \u00e9tude<\/a> publi\u00e9e par Accenture en ao\u00fbt 2022, l’impact potentiel de l’intelligence artificielle (IA) dans la gestion des r\u00e9clamations au sein du secteur de l’assurance est mis en lumi\u00e8re, r\u00e9v\u00e9lant qu’une exp\u00e9rience client insatisfaisante dans la gestion des r\u00e9clamations pourrait mettre en p\u00e9ril jusqu’\u00e0 170 milliards de dollars de primes d’assurance au cours des cinq prochaines ann\u00e9es\u200b\u200b. Ce constat met en \u00e9vidence l’importance croissante de l’IA en tant que technologie disruptive capable d’am\u00e9liorer les processus de gestion des r\u00e9clamations, en acc\u00e9l\u00e9rant les \u00e9valuations, en augmentant la pr\u00e9cision des d\u00e9cisions, et en optimisant l’exp\u00e9rience client. Bien entendu, l\u2019assurance est un exemple, mais ce sujet est au coeur des pr\u00e9occupations de nombreuses entreprises. D\u00e8s lors, cet article vise \u00e0 mettre en lumi\u00e8re les diff\u00e9rents cas d\u2019usages de l\u2019IA analytique<\/a> dans la gestion des r\u00e9clamations.<\/p>\n\n\n\n

L’optimisation des processus op\u00e9rationnels par l’automatisation : <\/strong>L’IA optimise la gestion des r\u00e9clamations tant elle permet de structurer les processus op\u00e9rationnels tout en r\u00e9duisant l’intervention humaine. L\u2019IA permet ainsi d’automatiser le routage des r\u00e9clamations, d’allouer les t\u00e2ches aux \u00e9quipes d\u00e9di\u00e9es et d’offrir des mises \u00e0 jour en direct sur l’\u00e9tat d’avancement de chaque r\u00e9clamation. Cette automatisation contribue non seulement \u00e0 une \u00e9conomie de temps, mais assure \u00e9galement une prise en charge rapide et efficace des r\u00e9clamations. Par exemple, Saretec<\/a> a pu absorber 50% de temps de traitement de ses emails en utilisant InboxCare<\/a>, et ainsi passer plus de temps \u00e0 la r\u00e9solution de t\u00e2ches complexes.<\/p>\n\n\n\n

La personnalisation des r\u00e9ponses : <\/strong>La personnalisation est un \u00e9l\u00e9ment cl\u00e9 dans la gestion efficace des r\u00e9clamations tant les clients attendent des entreprises qu’elles reconnaissent leurs besoins sp\u00e9cifiques et proposent des solutions adapt\u00e9es. Plus encore, gr\u00e2ce \u00e0 l’IA analytique, les entreprises sont en mesure de collecter et d’analyser les donn\u00e9es clients, facilitant ainsi une r\u00e9solution personnalis\u00e9e des r\u00e9clamations. L’exploitation de cette technologie permet d\u00e9sormais de fournir un support personnalis\u00e9, r\u00e9pondant de mani\u00e8re plus pr\u00e9cise et efficace aux pr\u00e9occupations individuelles des clients. Qui plus est, il est important de permettre aux collaborateurs de pouvoir (gr\u00e2ce \u00e0 des templates) agir directement sur le message dans sa bo\u00eete mail. C\u2019est un bon moyen d\u2019adapter sa r\u00e9ponse en fonction du contexte qui change r\u00e9guli\u00e8rement (satisfaction actuelle du client, lien logique avec une conversation r\u00e9cente etc).<\/p>\n\n\n\n

G\u00e9rer la multi-intention<\/strong> :<\/strong> Avec des fonctionnalit\u00e9s NLU de pointe (pour en savoir plus sur le fonctionnement de notre IA : Article<\/a> ), l\u2019IA de Golem.ai permet de comprendre le multi-intention. En effet, lors d\u2019un m\u00eame message contenant diff\u00e9rentes intentions de r\u00e9clamations, notre IA permet d\u2019analyser au mieux l\u2019ensemble de ces derni\u00e8res. C\u2019est ainsi que Manutan<\/a> a \u00e9galement fait le choix d\u2019InboxCare<\/a> pour g\u00e9rer les diff\u00e9rents types de mails re\u00e7us (devis, changement d\u2019adresse etc..)<\/p>\n\n\n\n

La multi-intention requiert une technologie de compr\u00e9hension du langage, qui va devoir dissocier plusieurs demandes. Par exemple, si le client demande un changement d\u2019adresse sur son compte, des informations sur les nouvelles offres et une question sur l\u2019\u00e9tat d\u2019avancement d\u2019un projet, il faut pouvoir s\u00e9parer ces trois sujets. <\/p>\n\n\n\n

Cat\u00e9gorisation et routage automatique : <\/strong>L\u2019IA analytique est capable d’analyser instantan\u00e9ment le contenu des messages entrants pour identifier le type de r\u00e9clamation et les intentions sous-jacentes comme dit pr\u00e9c\u00e9demment. Cela permet non seulement une cat\u00e9gorisation pr\u00e9cise des r\u00e9clamations, mais assure \u00e9galement que chaque cas est achemin\u00e9 vers le bon d\u00e9partement ou la personne la plus apte \u00e0 le g\u00e9rer. Cette capacit\u00e9 \u00e0 trier et \u00e0 aiguiller les r\u00e9clamations de mani\u00e8re automatique et intelligente r\u00e9duit consid\u00e9rablement les d\u00e9lais de traitement, am\u00e9liore l’efficacit\u00e9 op\u00e9rationnelle et augmente la satisfaction client en garantissant que les pr\u00e9occupations sont trait\u00e9es rapidement et par les bonnes mains. En outre, cette automatisation r\u00e9duit le risque d’erreurs humaines, permettant ainsi une gestion plus coh\u00e9rente et fiable des r\u00e9clamations, et une priorisation selon le sujet.<\/p>\n\n\n\n

Analyse de formulaires en texte libre : <\/strong>Elle permet \u00e9galement l’analyse optimale de formulaires en texte libre. Au-del\u00e0 de la simple lecture de texte brut, cette technologie permet d’extraire efficacement de la donn\u00e9e, et de transformer de la donn\u00e9e non structur\u00e9e en donn\u00e9es structur\u00e9es. Prenons l\u2019exemple d\u2019un formulaire laissant la possibilit\u00e9 de r\u00e9ponses libres aux participants . L\u2019IA va justement pouvoir, par l\u2019analyse,  cat\u00e9goriser ces r\u00e9ponses re\u00e7ues, et ainsi permettre de mieux exploiter ces donn\u00e9es.<\/p>\n\n\n\n

D\u00e8s lors, nous nous apercevons que l\u2019IA analytique permet de traiter efficacement, de par son automatisation, la gestion des r\u00e9clamations. De m\u00eame, gr\u00e2ce \u00e0 la personnalisation des r\u00e9ponses et l\u2019optimisation des processus op\u00e9rationnels, l\u2019IA analytique s\u2019av\u00e8re \u00eatre un atout cl\u00e9 pour une gestion optimale des r\u00e9clamations. Plus encore, des IAs comme celle de Golem.ai<\/strong> avec InboxCare<\/a>, permet de traiter avec pr\u00e9cision diff\u00e9rentes intentions dans un m\u00eame mail, et d\u2019extraire de la donn\u00e9e structur\u00e9e d\u2019un texte libre.<\/p>\n\n\n\n

Si vous aussi, vous voulez pouvoir optimiser votre gestion des r\u00e9clamations gr\u00e2ce \u00e0 l\u2019IA, contactez-nous<\/a>\u00a0 !\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"

Cet article vise \u00e0 \u00e9clairer la capacit\u00e9 de l\u2019IA analytique \u00e0 optimiser la gestion des r\u00e9clamations pour les entreprises.<\/p>\n","protected":false},"author":23,"featured_media":26883,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[68,111],"tags":[77,76,75,202,80],"class_list":["post-26880","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-relation-client","tag-ai","tag-ia","tag-intelligence-artificielle","tag-reclamations","tag-relation-client"],"acf":[],"yoast_head":"\nOptimiser la gestion des r\u00e9clamations gr\u00e2ce \u00e0 l\u2019IA analytique<\/title>\n<meta name=\"description\" content=\"Comment optimiser la gestion des r\u00e9clamations gr\u00e2ce \u00e0 l\u2019IA analytique.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/miralia.ai\/fr\/blog\/ia-gestion-reclamations\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mieux piloter sa gestion des r\u00e9clamations gr\u00e2ce \u00e0 l\u2019IA analytique !\" \/>\n<meta property=\"og:description\" content=\"Cet article a pour but de montrer comment l\u2019IA analytique peut \u00eatre un moteur cl\u00e9 pour une gestion des r\u00e9clamations optimale.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/miralia.ai\/fr\/blog\/ia-gestion-reclamations\/\" \/>\n<meta property=\"og:site_name\" content=\"Miralia.ai\" \/>\n<meta property=\"article:published_time\" content=\"2024-03-06T11:06:47+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-03-06T11:09:21+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2024\/03\/06120057\/Blog-Visuels-reseaux-sociaux-1600x900-5.png\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Sammy Govin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@miralia_ai\" \/>\n<meta name=\"twitter:site\" content=\"@miralia_ai\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/miralia.ai\\\/blog\\\/ia-gestion-reclamations#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/miralia.ai\\\/blog\\\/ia-gestion-reclamations\"},\"author\":{\"name\":\"Sammy Govin\",\"@id\":\"https:\\\/\\\/miralia.ai\\\/fr\\\/#\\\/schema\\\/person\\\/c8dda52df4ee61875af446746682491a\"},\"headline\":\"Comment l\u2019IA analytique optimise la gestion des r\u00e9clamations ?\",\"datePublished\":\"2024-03-06T11:06:47+00:00\",\"dateModified\":\"2024-03-06T11:09:21+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/miralia.ai\\\/blog\\\/ia-gestion-reclamations\"},\"wordCount\":943,\"publisher\":{\"@id\":\"https:\\\/\\\/miralia.ai\\\/fr\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/miralia.ai\\\/blog\\\/ia-gestion-reclamations#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\\\/wp-content\\\/uploads\\\/2024\\\/03\\\/06120105\\\/Blog-visuels-petite-banniere-570x200-2.png\",\"keywords\":[\"AI\",\"IA\",\"intelligence artificielle\",\"Reclamations\",\"relation client\"],\"articleSection\":[\"Blog\",\"Relation Client\"],\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/miralia.ai\\\/blog\\\/ia-gestion-reclamations\",\"url\":\"https:\\\/\\\/miralia.ai\\\/blog\\\/ia-gestion-reclamations\",\"name\":\"Optimiser la gestion des r\u00e9clamations gr\u00e2ce \u00e0 l\u2019IA analytique\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/miralia.ai\\\/fr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/miralia.ai\\\/blog\\\/ia-gestion-reclamations#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/miralia.ai\\\/blog\\\/ia-gestion-reclamations#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\\\/wp-content\\\/uploads\\\/2024\\\/03\\\/06120105\\\/Blog-visuels-petite-banniere-570x200-2.png\",\"datePublished\":\"2024-03-06T11:06:47+00:00\",\"dateModified\":\"2024-03-06T11:09:21+00:00\",\"description\":\"Comment optimiser la gestion des r\u00e9clamations gr\u00e2ce \u00e0 l\u2019IA analytique.\",\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/miralia.ai\\\/blog\\\/ia-gestion-reclamations\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/miralia.ai\\\/blog\\\/ia-gestion-reclamations#primaryimage\",\"url\":\"https:\\\/\\\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\\\/wp-content\\\/uploads\\\/2024\\\/03\\\/06120057\\\/Blog-Visuels-reseaux-sociaux-1600x900-5.png\",\"contentUrl\":\"https:\\\/\\\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\\\/wp-content\\\/uploads\\\/2024\\\/03\\\/06120057\\\/Blog-Visuels-reseaux-sociaux-1600x900-5.png\",\"width\":\"\",\"height\":\"\",\"caption\":\"IA analytique et gestion des r\u00e9clamations\"},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/miralia.ai\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/miralia.ai\\\/fr\\\/\",\"name\":\"Miralia.ai\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/miralia.ai\\\/fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/miralia.ai\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/miralia.ai\\\/fr\\\/#organization\",\"name\":\"Miralia\",\"url\":\"https:\\\/\\\/miralia.ai\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/miralia.ai\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/07142128\\\/Logo-Miralia.png\",\"contentUrl\":\"https:\\\/\\\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/07142128\\\/Logo-Miralia.png\",\"width\":1061,\"height\":211,\"caption\":\"Miralia\"},\"image\":{\"@id\":\"https:\\\/\\\/miralia.ai\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/x.com\\\/miralia_ai\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/miralia\\\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/miralia.ai\\\/fr\\\/#\\\/schema\\\/person\\\/c8dda52df4ee61875af446746682491a\",\"name\":\"Sammy Govin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\\\/wp-content\\\/uploads\\\/2023\\\/10\\\/26113926\\\/IMG_8389-150x150.jpg\",\"url\":\"https:\\\/\\\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\\\/wp-content\\\/uploads\\\/2023\\\/10\\\/26113926\\\/IMG_8389-150x150.jpg\",\"contentUrl\":\"https:\\\/\\\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\\\/wp-content\\\/uploads\\\/2023\\\/10\\\/26113926\\\/IMG_8389-150x150.jpg\",\"caption\":\"Sammy Govin\"},\"url\":\"https:\\\/\\\/miralia.ai\\\/fr\\\/auteur\\\/sammy-govin\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Optimiser la gestion des r\u00e9clamations gr\u00e2ce \u00e0 l\u2019IA analytique","description":"Comment optimiser la gestion des r\u00e9clamations gr\u00e2ce \u00e0 l\u2019IA analytique.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/miralia.ai\/fr\/blog\/ia-gestion-reclamations\/","og_locale":"fr_FR","og_type":"article","og_title":"Mieux piloter sa gestion des r\u00e9clamations gr\u00e2ce \u00e0 l\u2019IA analytique !","og_description":"Cet article a pour but de montrer comment l\u2019IA analytique peut \u00eatre un moteur cl\u00e9 pour une gestion des r\u00e9clamations optimale.","og_url":"https:\/\/miralia.ai\/fr\/blog\/ia-gestion-reclamations\/","og_site_name":"Miralia.ai","article_published_time":"2024-03-06T11:06:47+00:00","article_modified_time":"2024-03-06T11:09:21+00:00","og_image":[{"url":"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2024\/03\/06120057\/Blog-Visuels-reseaux-sociaux-1600x900-5.png","width":"","height":"","type":"image\/png"}],"author":"Sammy Govin","twitter_card":"summary_large_image","twitter_creator":"@miralia_ai","twitter_site":"@miralia_ai","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/miralia.ai\/blog\/ia-gestion-reclamations#article","isPartOf":{"@id":"https:\/\/miralia.ai\/blog\/ia-gestion-reclamations"},"author":{"name":"Sammy Govin","@id":"https:\/\/miralia.ai\/fr\/#\/schema\/person\/c8dda52df4ee61875af446746682491a"},"headline":"Comment l\u2019IA analytique optimise la gestion des r\u00e9clamations ?","datePublished":"2024-03-06T11:06:47+00:00","dateModified":"2024-03-06T11:09:21+00:00","mainEntityOfPage":{"@id":"https:\/\/miralia.ai\/blog\/ia-gestion-reclamations"},"wordCount":943,"publisher":{"@id":"https:\/\/miralia.ai\/fr\/#organization"},"image":{"@id":"https:\/\/miralia.ai\/blog\/ia-gestion-reclamations#primaryimage"},"thumbnailUrl":"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2024\/03\/06120105\/Blog-visuels-petite-banniere-570x200-2.png","keywords":["AI","IA","intelligence artificielle","Reclamations","relation client"],"articleSection":["Blog","Relation Client"],"inLanguage":"fr-FR"},{"@type":"WebPage","@id":"https:\/\/miralia.ai\/blog\/ia-gestion-reclamations","url":"https:\/\/miralia.ai\/blog\/ia-gestion-reclamations","name":"Optimiser la gestion des r\u00e9clamations gr\u00e2ce \u00e0 l\u2019IA analytique","isPartOf":{"@id":"https:\/\/miralia.ai\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/miralia.ai\/blog\/ia-gestion-reclamations#primaryimage"},"image":{"@id":"https:\/\/miralia.ai\/blog\/ia-gestion-reclamations#primaryimage"},"thumbnailUrl":"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2024\/03\/06120105\/Blog-visuels-petite-banniere-570x200-2.png","datePublished":"2024-03-06T11:06:47+00:00","dateModified":"2024-03-06T11:09:21+00:00","description":"Comment optimiser la gestion des r\u00e9clamations gr\u00e2ce \u00e0 l\u2019IA analytique.","inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/miralia.ai\/blog\/ia-gestion-reclamations"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/miralia.ai\/blog\/ia-gestion-reclamations#primaryimage","url":"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2024\/03\/06120057\/Blog-Visuels-reseaux-sociaux-1600x900-5.png","contentUrl":"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2024\/03\/06120057\/Blog-Visuels-reseaux-sociaux-1600x900-5.png","width":"","height":"","caption":"IA analytique et gestion des r\u00e9clamations"},{"@type":"WebSite","@id":"https:\/\/miralia.ai\/fr\/#website","url":"https:\/\/miralia.ai\/fr\/","name":"Miralia.ai","description":"","publisher":{"@id":"https:\/\/miralia.ai\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/miralia.ai\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/miralia.ai\/fr\/#organization","name":"Miralia","url":"https:\/\/miralia.ai\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/miralia.ai\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2026\/01\/07142128\/Logo-Miralia.png","contentUrl":"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2026\/01\/07142128\/Logo-Miralia.png","width":1061,"height":211,"caption":"Miralia"},"image":{"@id":"https:\/\/miralia.ai\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/x.com\/miralia_ai","https:\/\/www.linkedin.com\/company\/miralia\/"]},{"@type":"Person","@id":"https:\/\/miralia.ai\/fr\/#\/schema\/person\/c8dda52df4ee61875af446746682491a","name":"Sammy Govin","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2023\/10\/26113926\/IMG_8389-150x150.jpg","url":"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2023\/10\/26113926\/IMG_8389-150x150.jpg","contentUrl":"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2023\/10\/26113926\/IMG_8389-150x150.jpg","caption":"Sammy Govin"},"url":"https:\/\/miralia.ai\/fr\/auteur\/sammy-govin"}]}},"_links":{"self":[{"href":"https:\/\/miralia.ai\/fr\/wp-json\/wp\/v2\/posts\/26880","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/miralia.ai\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/miralia.ai\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/miralia.ai\/fr\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/miralia.ai\/fr\/wp-json\/wp\/v2\/comments?post=26880"}],"version-history":[{"count":1,"href":"https:\/\/miralia.ai\/fr\/wp-json\/wp\/v2\/posts\/26880\/revisions"}],"predecessor-version":[{"id":26884,"href":"https:\/\/miralia.ai\/fr\/wp-json\/wp\/v2\/posts\/26880\/revisions\/26884"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/miralia.ai\/fr\/wp-json\/wp\/v2\/media\/26883"}],"wp:attachment":[{"href":"https:\/\/miralia.ai\/fr\/wp-json\/wp\/v2\/media?parent=26880"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/miralia.ai\/fr\/wp-json\/wp\/v2\/categories?post=26880"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/miralia.ai\/fr\/wp-json\/wp\/v2\/tags?post=26880"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}