{"id":25663,"date":"2024-02-15T12:00:00","date_gmt":"2024-02-15T11:00:00","guid":{"rendered":"https:\/\/golem.ai\/?p=25663"},"modified":"2024-02-19T15:18:34","modified_gmt":"2024-02-19T14:18:34","slug":"cockpit-cas-usage","status":"publish","type":"post","link":"https:\/\/miralia.ai\/fr\/blog\/cockpit-cas-usage","title":{"rendered":"Maximisez votre efficience op\u00e9rationnelle gr\u00e2ce au Cockpit d&rsquo;InboxCare"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/golem.ai\/fr\/produits\/inboxcare\">InboxCare<\/a> Cockpit vous permet de suivre en temps r\u00e9el les flux de messages et de pi\u00e8ces jointes de toutes vos bo\u00eetes aux lettres. De nombreuses entreprises l&rsquo;utilisent d\u00e9j\u00e0 pour suivre leur flux de messages. Pour illustrer notre propos, voici quelques cas d&rsquo;usages.<br><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Optimisation de l\u2019allocation des ressources<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Le module \u201cCat\u00e9gories de message\u201d permet de visualiser simplement les cat\u00e9gories de messages analys\u00e9es par InboxCare sur une p\u00e9riode donn\u00e9e. Dans l\u2019exemple ci-dessous, notre client a observ\u00e9 que le nombre de messages cat\u00e9goris\u00e9s \u201cDevis\u201d \u00e9tait deux fois plus important que le nombre de messages cat\u00e9goris\u00e9s \u201cCommande\u201d sur la m\u00eame p\u00e9riode. Gr\u00e2ce \u00e0 cette information, notre client a pu ajuster l\u2019allocation de ses ressources en augmentant ainsi le nombre d\u2019agents dans l&rsquo;\u00e9quipe \u201cDevis\u201d.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"625\" src=\"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2024\/02\/15102757\/dashboard-graphiques-1024x625.png\" alt=\"\" class=\"wp-image-25689\" srcset=\"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2024\/02\/15102757\/dashboard-graphiques-300x183.png 300w, https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2024\/02\/15102757\/dashboard-graphiques-1024x625.png 1024w, https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2024\/02\/15102757\/dashboard-graphiques-768x469.png 768w, https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2024\/02\/15102757\/dashboard-graphiques-1536x938.png 1536w, https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2024\/02\/15102757\/dashboard-graphiques-18x12.png 18w, https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2024\/02\/15102757\/dashboard-graphiques.png 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Gestion des r\u00e9clamations plus efficace<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0 l\u2019aide du module \u201cR\u00e9partition des cat\u00e9gories de message\u201d, un autre de nos clients a pu constater une augmentation soudaine du nombre de r\u00e9clamations sur le mois, compar\u00e9 aux pr\u00e9c\u00e9dents. Fort de cette information, notre client a pris contact rapidement avec ses agents afin de&nbsp; mieux comprendre les raisons de cette augmentation et a pu ainsi prendre les mesures n\u00e9cessaires.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"620\" src=\"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2024\/02\/14165724\/reclamations-1024x620.png\" alt=\"\" class=\"wp-image-25675\" style=\"object-fit:cover\" srcset=\"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2024\/02\/14165724\/reclamations-300x182.png 300w, https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2024\/02\/14165724\/reclamations-1024x620.png 1024w, https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2024\/02\/14165724\/reclamations-768x465.png 768w, https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2024\/02\/14165724\/reclamations-1536x930.png 1536w, https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2024\/02\/14165724\/reclamations-2048x1240.png 2048w, https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2024\/02\/14165724\/reclamations-18x12.png 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Analyse des typologies de demandes par r\u00e9gion<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Un de nos clients assureurs pilote gr\u00e2ce \u00e0 InboxCare Cockpit les activit\u00e9s de ses diff\u00e9rentes agences r\u00e9parties par r\u00e9gions. Chacune des bo\u00eetes aux lettres des agences r\u00e9gionales est connect\u00e9e au Cockpit. Ainsi, notre client peut facilement filtrer le Dashboard pour visualiser une r\u00e9gion en particulier. D\u00e8s lors, cette information lui permet d\u2019\u00e9changer avec les responsables des diff\u00e9rentes agences afin de piloter au mieux l\u2019activit\u00e9 de la r\u00e9gion.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"619\" src=\"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2024\/02\/15102350\/InboxCare-cockpit-1024x619.png\" alt=\"\" class=\"wp-image-25687\" srcset=\"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2024\/02\/15102350\/InboxCare-cockpit-300x181.png 300w, https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2024\/02\/15102350\/InboxCare-cockpit-1024x619.png 1024w, https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2024\/02\/15102350\/InboxCare-cockpit-768x465.png 768w, https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2024\/02\/15102350\/InboxCare-cockpit-1536x929.png 1536w, https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2024\/02\/15102350\/InboxCare-cockpit-2048x1239.png 2048w, https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2024\/02\/15102350\/InboxCare-cockpit-18x12.png 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Alerte en cas d\u2019augmentation soudaine de flux<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pour finir, un client dans le retail utilise les alertes Cockpit afin de r\u00e9agir rapidement lorsque le nombre de commandes pass\u00e9es atteint un niveau anormalement \u00e9lev\u00e9 sur une p\u00e9riode donn\u00e9e. Cette information lui permet d\u2019\u00eatre constamment inform\u00e9 des r\u00e9alit\u00e9s des demandes de ses clients et ainsi d\u2019optimiser efficacement sa production actuelle et future.&nbsp;<em>&nbsp;<\/em><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"640\" src=\"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2024\/02\/14171923\/alerting-1024x640.png\" alt=\"\" class=\"wp-image-25684\" style=\"object-fit:cover\" srcset=\"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2024\/02\/14171923\/alerting-300x188.png 300w, https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2024\/02\/14171923\/alerting-1024x640.png 1024w, https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2024\/02\/14171923\/alerting-768x480.png 768w, https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2024\/02\/14171923\/alerting-1536x960.png 1536w, https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2024\/02\/14171923\/alerting-2048x1280.png 2048w, https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2024\/02\/14171923\/alerting-18x12.png 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>Le Cockpit d\u2019InboxCare permet de suivre en temps r\u00e9el le traitement automatique de vos flux de messages et de pi\u00e8ces jointes. L\u2019occasion de profiter de plusieurs cas d\u2019usages. <!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":23,"featured_media":25665,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[68,129],"tags":[196,197,76,136],"class_list":["post-25663","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-produit","tag-cockpit","tag-dashboard","tag-ia","tag-inboxcare"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Comment piloter ma relation client avec une IA analytique ?<\/title>\n<meta name=\"description\" content=\"Le Cockpit d\u2019InboxCare permet de suivre en temps r\u00e9el le traitement automatique de vos flux de messages et de pi\u00e8ces jointes. D\u00e8s lors, voici quelques cas d\u2019usage.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/miralia.ai\/fr\/blog\/cockpit-cas-usage\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pilotez au mieux votre relation client avec le Cockpit d\u2019InboxCare\" \/>\n<meta property=\"og:description\" content=\"Sur un seul \u00e9cran, suivez en temps r\u00e9el le traitement automatique de vos flux de messages et de pi\u00e8ces jointes. 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