{"id":12801,"date":"2022-04-07T17:16:59","date_gmt":"2022-04-07T15:16:59","guid":{"rendered":"https:\/\/golem.ai\/?p=12801"},"modified":"2022-04-22T10:49:36","modified_gmt":"2022-04-22T08:49:36","slug":"pages-webinar-axysconsultants","status":"publish","type":"post","link":"https:\/\/miralia.ai\/fr\/blog\/relation-client\/pages-webinar-axysconsultants","title":{"rendered":"L\u2019IA au secours des services clients !"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\"><em>De nos jours, les clients disposent de nombreuses alternatives pour interagir avec les entreprises. Par ailleurs, la multiplication des canaux de communication propos\u00e9s (t\u00e9l\u00e9phone, mail, SMS, chat, r\u00e9seaux sociaux, etc.) a provoqu\u00e9 une hausse importante des interactions, en particulier avec les services clients. Quels sont les canaux de communication privil\u00e9gi\u00e9s par les entreprises et les clients ? Et quelles strat\u00e9gies les entreprises mettent-elles en place pour soulager le service client ? Des sujets abord\u00e9s dans ce <a href=\"https:\/\/golem.ai\/fr\/ressources\/webinar-axys-consultants\/\">webinar<\/a>, anim\u00e9 par Mathieu Cottin, Directeur <a href=\"https:\/\/www.axys-consultants.com\/en\/\" target=\"_blank\" rel=\"noreferrer noopener\">Axys Consultants<\/a>, Pierre Bancelin, Head of Product Marketing et C\u00e9lia Doreau, CSO et Associ\u00e9e chez Golem.ai !<\/em><\/h3>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Un effet post-covid : la sur sollicitation des services clients<\/h2>\n\n\n\n<p><\/p>\n\n\n\n<p>Tous les ans, le cabinet de conseil Axys Consultants, sp\u00e9cialis\u00e9 dans la gestion et la conduite du changement dans les entreprises, m\u00e8ne une \u00e9tude sur les tendances \u00e9mergentes du march\u00e9. Sans \u00e9tonnement, les r\u00e9sultats de cette <a href=\"https:\/\/www.axys-consultants.com\/blog\/marketing\/infographie-service-clients-2021\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>\u00e9tude<\/strong><\/a> men\u00e9e en 2021 ont \u00e9t\u00e9 impact\u00e9 par les cons\u00e9quences de la pand\u00e9mie mondiale.<\/p>\n\n\n\n<p>On constate que les services clients ont vu leur activit\u00e9 exploser, avec un nombre d\u2019interactions \u00e0 g\u00e9rer en forte croissance, et ce, dans tous les secteurs d\u2019activit\u00e9s. Le service client est aujourd\u2019hui le <strong>point de<\/strong> <strong>contact principal<\/strong> entre les entreprises et leurs clients.<\/p>\n\n\n\n<p>Quelques chiffres issus de l\u2019\u00e9tude Axys Consultants 2021 :<\/p>\n\n\n\n<p><strong>91,3% <\/strong>des entreprises proposent un canal mail aux clients<br><strong>87%<\/strong> des entreprises ont des conseillers clients \u00e0 disposition<br><strong>65,2%<\/strong> des entreprises sont pr\u00e9sentent sur les r\u00e9seaux sociaux<br><strong>62,2%<\/strong> des clients privil\u00e9gient une communication avec un conseiller clients<\/p>\n\n\n\n<p class=\"has-text-align-center\"><a href=\"https:\/\/golem.ai\/fr\/ressources\/webinar-axys-consultants\/\"><strong>D\u00e9couvrez le replay sur notre page ressource<\/strong><\/a><\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter is-resized\"><a href=\"https:\/\/golem.ai\/fr\/ressources\/webinar-axys-consultants\/\"><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/04\/07104706\/Webinar-Axys-Consultants.png\" alt=\"\" class=\"wp-image-12766\" width=\"566\" height=\"339\" srcset=\"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/04\/07104706\/Webinar-Axys-Consultants-300x180.png 300w, https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/04\/07104706\/Webinar-Axys-Consultants-18x12.png 18w, https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/04\/07104706\/Webinar-Axys-Consultants.png 755w\" sizes=\"(max-width: 566px) 100vw, 566px\" \/><\/a><\/figure><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">InboxCare : l\u2019automatisation du traitement des demandes entrantes<\/h2>\n\n\n\n<p><\/p>\n\n\n\n<p>L\u2019augmentation massive des volumes de demandes \u00e0 traiter repr\u00e9sente l\u2019un des enjeux majeurs pour les services clients. Au-del\u00e0 de \u00e7a, les clients sont toujours plus exigeants envers les entreprises, ils attendent de la disponibilit\u00e9, de la rapidit\u00e9 et de la qualit\u00e9 de la part du service client.<\/p>\n\n\n\n<p>En ce point, l\u2019IA d\u00e9velopp\u00e9e par Golem.ai est une technologie <strong><a href=\"https:\/\/golem.ai\/fr\/blog\/entreprise\/ia-ethique-explicable\/\">explicable<\/a><\/strong> et <strong><a href=\"https:\/\/golem.ai\/fr\/blog\/intelligence-artificielle-frugale\/\">frugale<\/a><\/strong>, qui permet une analyse s\u00e9mantique pouss\u00e9e des documents et <strong><a href=\"https:\/\/golem.ai\/fr\/blog\/ia-analyse-pieces-jointes\/\">pi\u00e8ces jointes<\/a><\/strong> li\u00e9es \u00e0 vos <strong><a href=\"https:\/\/golem.ai\/fr\/blog\/ia-automatisation-relation-client\/\">demandes entrantes<\/a><\/strong>. L\u2019<a href=\"https:\/\/golem.ai\/fr\/produits\/inboxcare\/\"><strong>InboxCare<\/strong> <\/a>est donc une solution qui automatise le traitement de vos demandes entrantes, notamment gr\u00e2ce \u00e0 une cat\u00e9gorisation, un routage et une <strong>r\u00e9ponse automatique<\/strong>. L\u2019automatisation propos\u00e9e par notre IA permet de d\u00e9sengorger une partie des flux de demande et d\u2019<strong><a href=\"https:\/\/golem.ai\/fr\/blog\/ia-metier-relation-client\/\">assister<\/a><\/strong> les <strong><a href=\"https:\/\/golem.ai\/fr\/blog\/ia-conseiller-client\/\">conseillers clients<\/a><\/strong> dans leurs missions.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>Vous souhaitez en savoir plus sur la relation client et notre IA ? N\u2019h\u00e9sitez pas \u00e0 consulter directement notre page solution&nbsp;<strong><a href=\"https:\/\/golem.ai\/fr\/solutions\/relation-client\/\">relation client<\/a><\/strong>, ainsi que notre produit d\u00e9di\u00e9 au traitement automatis\u00e9 des demandes entrantes :&nbsp;<a href=\"https:\/\/golem.ai\/fr\/produits\/inboxcare\/\"><strong>InboxCare<\/strong><\/a>. Si vous avez la moindre question,&nbsp;<strong><a href=\"https:\/\/golem.ai\/fr\/contact\/\">contactez nos \u00e9quipes<\/a><\/strong>, elles se feront un plaisir de vous r\u00e9pondre !<\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>D\u00e9couvrez notre nouvelle page ressource concernant l\u2019\u00e9tude men\u00e9e par Axys Consultants sur les tendances du march\u00e9 de l&rsquo;exp\u00e9rience client en 2021 \u00e0 travers ce webinar !<!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":10,"featured_media":12818,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[68,111],"tags":[77,130,88,90,89,76,75,80,131,78],"class_list":["post-12801","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-relation-client","tag-ai","tag-conseiller-clients","tag-data","tag-exploitation","tag-gestion","tag-ia","tag-intelligence-artificielle","tag-relation-client","tag-service-clients","tag-travail"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Comment l\u2019IA augmente la productivit\u00e9 des services clients ?<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez comment l\u2019IA permet de booster les services clients gr\u00e2ce \u00e0 l\u2019automatisation des processus m\u00e9tiers \u00e0 travers notre page ressource !\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/miralia.ai\/fr\/blog\/relation-client\/pages-webinar-axysconsultants\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"L\u2019IA : l\u2019outil qui boost le service client\" \/>\n<meta property=\"og:description\" content=\"D\u00e9couvrez comment l\u2019IA boost le conseiller clients et permet de r\u00e9pondre aux nombreuses probl\u00e9matiques de volume et de qualit\u00e9 du service client !\" \/>\n<meta property=\"og:url\" content=\"https:\/\/miralia.ai\/fr\/blog\/relation-client\/pages-webinar-axysconsultants\/\" \/>\n<meta property=\"og:site_name\" content=\"Miralia.ai\" \/>\n<meta property=\"article:published_time\" content=\"2022-04-07T15:16:59+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-04-22T08:49:36+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/04\/07145634\/LIA-au-secours-des-services-clients-Visuel-RS.png\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Tommy Seng\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"L\u2019IA : l\u2019outil qui boost le service client\" \/>\n<meta name=\"twitter:description\" content=\"D\u00e9couvrez comment l\u2019IA boost le conseiller clients et permet de r\u00e9pondre aux nombreuses probl\u00e9matiques de volume et de qualit\u00e9 du service client !\" \/>\n<meta name=\"twitter:creator\" content=\"@miralia_ai\" \/>\n<meta name=\"twitter:site\" content=\"@miralia_ai\" \/>\n<script type=\"application\/ld+json\" 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