{"id":12421,"date":"2022-04-01T16:01:26","date_gmt":"2022-04-01T14:01:26","guid":{"rendered":"https:\/\/golem.ai\/?p=12421"},"modified":"2026-02-17T17:00:56","modified_gmt":"2026-02-17T16:00:56","slug":"ia-salon-strategieclient","status":"publish","type":"post","link":"https:\/\/miralia.ai\/fr\/blog\/relation-client\/ia-salon-strategieclient","title":{"rendered":"R\u00e9trospection : Miralia au Salon Strat\u00e9gie Clients 2022"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\">Pour son grand retour cette ann\u00e9e, le <strong><a href=\"https:\/\/golem.ai\/fr\/blog\/entreprise\/ia-salon-strategie-clients\/\">Salon Strat\u00e9gie Clients<\/a><\/strong> nous a r\u00e9serv\u00e9 de nombreuses surprises et nouveaut\u00e9s ! Rendez-vous incontournable pour tous les acteurs et professionnels de la relation client, c\u2019est un \u00e9v\u00e9nement durant lequel les exposants ont pr\u00e9sent\u00e9 durant 3 jours, les innovations qui r\u00e9volutionneront la relation client de demain. En 2022, une tendance majeure est sortie du lot, celle de l\u2019hybridation de la strat\u00e9gie client.<\/h3>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Pourquoi l\u2019hybridation ?<\/h2>\n\n\n\n<p><\/p>\n\n\n\n<p>Depuis la crise de la COVID-19, la relation client est un secteur d\u2019activit\u00e9 qui est en pleine transformation. Les entreprises doivent aujourd\u2019hui r\u00e9pondre \u00e0 des probl\u00e9matiques diff\u00e9rentes et complexes pour satisfaire les clients. L\u2019enjeu est de trouver le bon \u00e9quilibre dans la collaboration entre les m\u00e9tiers et la technologie, mais aussi de proposer aux clients des <strong>parcours hybrides<\/strong> entre physiques et digitaux.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"1024\" src=\"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/04\/01141520\/IMG_4205-768x1024.jpg\" alt=\"\" class=\"wp-image-12424\" srcset=\"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/04\/01141520\/IMG_4205-225x300.jpg 225w, https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/04\/01141520\/IMG_4205-768x1024.jpg 768w, https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/04\/01141520\/IMG_4205-1152x1536.jpg 1152w, https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/04\/01141520\/IMG_4205-1536x2048.jpg 1536w, https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/04\/01141520\/IMG_4205-9x12.jpg 9w, https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/04\/01141520\/IMG_4205-scaled.jpg 1920w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/figure>\n\n\n\n<p>D\u2019un c\u00f4t\u00e9, il y a une exigence toujours plus forte de la part des clients qui attendent de la disponibilit\u00e9, de la rapidit\u00e9 et de la qualit\u00e9 dans leurs interactions avec les entreprises. D\u2019un autre c\u00f4t\u00e9, ils veulent aussi du self-care, de la personnalisation et des interactions humaines.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>Des probl\u00e9matiques abord\u00e9es par Thomas Solignac, CEO et co-fondateur chez Miralia, lors de sa conf\u00e9rence \u00e0 l\u2019Agora Strat\u00e9gie Clients. Il y explique comment l\u2019IA peut assister et transformer les m\u00e9tiers dans les <strong><a href=\"https:\/\/golem.ai\/fr\/blog\/ia-contact-relation-client\/\">centres de contact<\/a><\/strong>, afin de cr\u00e9er une hybridation harmonieuse entre l\u2019humain et le digital.<\/p>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"550\" data-dnt=\"true\"><p lang=\"fr\" dir=\"ltr\">\u00ab Le futur des centres de contacts, c\u2019est une satisfaction clients et collaborateurs qui convergent \u00bb <a href=\"https:\/\/twitter.com\/ThomasSolignac?ref_src=twsrc%5Etfw\">@ThomasSolignac<\/a>, CEO et co-fondateur chez <a href=\"https:\/\/twitter.com\/Golem_ai?ref_src=twsrc%5Etfw\">@golem_ai<\/a>, en conf\u00e9rence au salon <a href=\"https:\/\/twitter.com\/Strategiec?ref_src=twsrc%5Etfw\">@strategiec<\/a> ! <a href=\"https:\/\/twitter.com\/hashtag\/IA?src=hash&amp;ref_src=twsrc%5Etfw\">#IA<\/a> <a href=\"https:\/\/twitter.com\/hashtag\/relationclient?src=hash&amp;ref_src=twsrc%5Etfw\">#relationclient<\/a> <a href=\"https:\/\/twitter.com\/hashtag\/centredecontact?src=hash&amp;ref_src=twsrc%5Etfw\">#centredecontact<\/a> <a href=\"https:\/\/twitter.com\/hashtag\/StrategieC?src=hash&amp;ref_src=twsrc%5Etfw\">#StrategieC<\/a> <a href=\"https:\/\/t.co\/M0Kb1x3U7t\">pic.twitter.com\/M0Kb1x3U7t<\/a><\/p>&mdash; Miralia (ex Golem.ai) (@miralia_ai) <a href=\"https:\/\/twitter.com\/miralia_ai\/status\/1508821771390226439?ref_src=twsrc%5Etfw\">March 29, 2022<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">InboxCare : la solution de traitement automatique pour vos demandes entrantes<\/h2>\n\n\n\n<p>Le sujet de l\u2019hybridation de la relation client n\u2019est pas en reste chez Miralia. Notre IA <strong><a href=\"https:\/\/golem.ai\/fr\/blog\/intelligence-artificielle-frugale\/\">frugale<\/a><\/strong>, <strong><a href=\"https:\/\/golem.ai\/fr\/ressources\/livre-blanc-IA-ethique\/\">\u00e9thique<\/a><\/strong> et <strong><a href=\"https:\/\/golem.ai\/fr\/blog\/entreprise\/IA-ethique-explicable\/\">explicable<\/a><\/strong> permet d\u2019<strong>automatiser la gestion<\/strong> de la <strong><a href=\"https:\/\/golem.ai\/fr\/solutions\/relation-client\/\">relation client<\/a><\/strong>. Gr\u00e2ce \u00e0 notre solution <strong><a href=\"https:\/\/golem.ai\/fr\/produits\/inboxcare\/\">InboxCare<\/a><\/strong>, sp\u00e9cialis\u00e9e dans l\u2019analyse de texte, traitez automatiquement toutes vos demandes entrantes (mail, SMS, <strong>chat<\/strong>, r\u00e9seaux sociaux, etc.).<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter is-resized\"><a href=\"https:\/\/golem.ai\/fr\/ressources\/\"><img decoding=\"async\" width=\"960\" height=\"540\" src=\"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/03\/26173514\/Contenus.png\" alt=\"\" class=\"wp-image-12234\" srcset=\"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/03\/26173514\/Contenus-300x169.png 300w, https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/03\/26173514\/Contenus-768x432.png 768w, https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/03\/26173514\/Contenus-18x10.png 18w, https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/03\/26173514\/Contenus.png 960w\" sizes=\"(max-width: 960px) 100vw, 960px\" \/><\/a><\/figure>\n\n\n\n<p>C\u2019est un outil capable d\u2019analyser vos <strong><a href=\"https:\/\/golem.ai\/fr\/blog\/webinar-messages-entrants-ia\/\">demandes entrantes<\/a><\/strong>, de les <a href=\"https:\/\/golem.ai\/fr\/blog\/relation-client-emails-tickets\/\"><strong>cat\u00e9goriser<\/strong> <\/a>en fonction des intentions d\u00e9tect\u00e9es \u00e0 l\u2019int\u00e9rieur, de les router vers les services ad\u00e9quats, et de proposer une r\u00e9ponse en partie ou totalement automatique \u00e0 vos collaborateurs.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/04\/01141831\/Image-diOS-1024x768.jpg\" alt=\"\" class=\"wp-image-12425\" srcset=\"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/04\/01141831\/Image-diOS-300x225.jpg 300w, https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/04\/01141831\/Image-diOS-1024x768.jpg 1024w, https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/04\/01141831\/Image-diOS-768x576.jpg 768w, https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/04\/01141831\/Image-diOS-1536x1152.jpg 1536w, https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/04\/01141831\/Image-diOS-2048x1536.jpg 2048w, https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/04\/01141831\/Image-diOS-16x12.jpg 16w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>L\u2019automatisation propos\u00e9e par InboxCare permet de d\u00e9sengorger significativement une partie des flux de demandes entrantes. Les collaborateurs peuvent ainsi se concentrer sur l\u2019exp\u00e9rience qu\u2019ils apportent aux clients. Par ailleurs, cela a aussi des effets positifs sur la <strong><a href=\"https:\/\/golem.ai\/fr\/blog\/entreprise\/interfaces-sophie-dueme\/\">satisfaction client<\/a><\/strong> et l\u2019<strong><a href=\"https:\/\/golem.ai\/fr\/blog\/ia-conseiller-client\/\">engagement collaborateur<\/a><\/strong>, qui est plus valoris\u00e9 dans son travail.<\/p>\n\n\n\n<p>Pour ne rien rater de nos actualit\u00e9s, n&rsquo;h\u00e9sitez pas \u00e0 suivre sur nos r\u00e9seaux sociaux <strong><a href=\"https:\/\/www.linkedin.com\/company\/golem.ai\/posts\/?feedView=all&amp;viewAsMember=true\" target=\"_blank\" rel=\"noreferrer noopener\">LinkedIn<\/a><\/strong> et <strong><a href=\"https:\/\/twitter.com\/golem_ai\" target=\"_blank\" rel=\"noreferrer noopener\">Twitter<\/a><\/strong>.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>Vous souhaitez en savoir plus sur la relation client et notre IA ? N\u2019h\u00e9sitez pas \u00e0 consulter directement notre page solution <strong><a href=\"https:\/\/golem.ai\/fr\/solutions\/relation-client\/\">relation client<\/a><\/strong>, ainsi que notre produit d\u00e9di\u00e9 au traitement automatis\u00e9 des demandes entrantes : <strong><a href=\"https:\/\/golem.ai\/fr\/produits\/inboxcare\/\">InboxCare<\/a><\/strong>. Si vous avez la moindre question, contactez <strong><a href=\"https:\/\/golem.ai\/fr\/contact\/\">nos \u00e9quipes<\/a><\/strong>, elles se feront un plaisir de vous r\u00e9pondre !<\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>L\u2019\u00e9quipe Miralia a \u00e9t\u00e9 ravie de vous rencontrer et d\u2019\u00e9changer avec vous lors du Salon Strat\u00e9gie Clients. R\u00e9trospective sur ces 3 jours de folie ! <!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":10,"featured_media":12450,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[68,111],"tags":[77,88,90,89,76,75,80,78],"class_list":["post-12421","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-relation-client","tag-ai","tag-data","tag-exploitation","tag-gestion","tag-ia","tag-intelligence-artificielle","tag-relation-client","tag-travail"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Miralia au salon strat\u00e9gie clients 2022<\/title>\n<meta name=\"description\" content=\"L\u2019\u00e9quipe Miralia a particip\u00e9 \u00e0 cette \u00e9dition 2022 du Salon Strat\u00e9gie Clients, riche en surprises et en innovations technologiques !\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/miralia.ai\/fr\/blog\/relation-client\/ia-salon-strategieclient\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Golem.ai \u00e0 la conqu\u00eate du Salon Strat\u00e9gie Clients 2022\" \/>\n<meta property=\"og:description\" content=\"Le Salon Strat\u00e9gie Clients est l\u2019\u00e9v\u00e8nement incontournable de la relation client. L\u2019\u00e9quipe Golem.ai a particip\u00e9 \u00e0 cette \u00e9dition 2022 riche en surprises et en nouveaut\u00e9s !\" \/>\n<meta property=\"og:url\" content=\"https:\/\/miralia.ai\/fr\/blog\/relation-client\/ia-salon-strategieclient\/\" \/>\n<meta property=\"og:site_name\" content=\"Miralia.ai\" \/>\n<meta property=\"article:published_time\" content=\"2022-04-01T14:01:26+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-17T16:00:56+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/04\/01155920\/Golem.ai-au-Salon-Strate%CC%81gie-Clients-2022-Visuel-post-RS-1600x900-1.png\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Tommy Seng\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Golem.ai \u00e0 la conqu\u00eate du Salon Strat\u00e9gie Clients 2022\" \/>\n<meta name=\"twitter:description\" content=\"Le Salon Strat\u00e9gie Clients est l\u2019\u00e9v\u00e8nement incontournable de la relation client. L\u2019\u00e9quipe Golem.ai a particip\u00e9 \u00e0 cette \u00e9dition 2022 riche en surprises et en nouveaut\u00e9s !\" \/>\n<meta name=\"twitter:creator\" content=\"@miralia_ai\" \/>\n<meta name=\"twitter:site\" content=\"@miralia_ai\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/miralia.ai\\\/blog\\\/relation-client\\\/ia-salon-strategieclient#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/miralia.ai\\\/blog\\\/relation-client\\\/ia-salon-strategieclient\"},\"author\":{\"name\":\"Tommy Seng\",\"@id\":\"https:\\\/\\\/miralia.ai\\\/fr\\\/#\\\/schema\\\/person\\\/b266307452853a77d71f74a4bc41f286\"},\"headline\":\"R\u00e9trospection : Miralia au Salon Strat\u00e9gie Clients 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