{"id":38607,"date":"2026-05-21T16:54:56","date_gmt":"2026-05-21T14:54:56","guid":{"rendered":"https:\/\/miralia.ai\/?page_id=38607"},"modified":"2026-05-22T16:42:32","modified_gmt":"2026-05-22T14:42:32","slug":"cas-client-pplasse","status":"publish","type":"page","link":"https:\/\/miralia.ai\/fr\/cas-clients\/cas-client-pplasse","title":{"rendered":"Cas client P. Plasse"},"content":{"rendered":"\t\t
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CAS CLIENT<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Avec Miralia, P. Plasse optimise le d\u00e9lai de traitement des sinistres en automatisant les t\u00e2ches \u00e0 faible valeur ajout\u00e9e<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t20.000\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tClients\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t250.000\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tEmails trait\u00e9s \/ ans\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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P. Plasse est un courtier ind\u00e9pendant sp\u00e9cialis\u00e9 dans les risques immobiliers et les risques d\u2019entreprises.<\/span><\/p>

La soci\u00e9t\u00e9 accompagne ses clients dans l\u2019analyse, la gestion et l\u2019optimisation de leurs contrats d\u2019assurance avec une forte expertise m\u00e9tier sur les probl\u00e9matiques de sinistres et de gestion immobili\u00e8re.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tIndustrie\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tAssurance\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tTaille de l\u2019entreprise\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tUtilisateur de Miralia depuis\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t2025\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Challenge<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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P. Plasse devait g\u00e9rer un volume important d\u2019emails, de documents et de d\u00e9clarations de sinistres, g\u00e9n\u00e9rant des traitements manuels chronophages, des ressaisies et des d\u00e9lais \u00e9lev\u00e9s. L\u2019objectif \u00e9tait d\u2019automatiser les t\u00e2ches \u00e0 faible valeur ajout\u00e9e extraction d\u2019informations, ouverture de dossiers, classement documentaire et mises \u00e0 jour afin d\u2019acc\u00e9l\u00e9rer le traitement des sinistres, fiabiliser les donn\u00e9es et am\u00e9liorer la productivit\u00e9 des \u00e9quipes, tout en conservant une IA explicable et un haut niveau de s\u00e9curit\u00e9 des donn\u00e9es.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Pourquoi Miralia ?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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P. Plasse recherchait une solution capable d\u2019optimiser le traitement des sinistres tout en r\u00e9pondant \u00e0 trois pr\u00e9requis essentiels : disposer d\u2019une technologie toujours \u00e0 la pointe, garantir une IA performante et explicable, et assurer la souverainet\u00e9 des donn\u00e9es.<\/p>

Dans un secteur o\u00f9 chaque d\u00e9cision doit \u00eatre compr\u00e9hensible et tra\u00e7able, l\u2019entreprise avait besoin d\u2019une IA capable de d\u00e9montrer et expliquer ses traitements, tout en conservant un haut niveau de s\u00e9curit\u00e9 et de ma\u00eetrise des donn\u00e9es sensibles.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\u201c<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Nous avons rencontr\u00e9 Miralia qui cochait toutes les cases qui nous \u00e9taient importantes.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Maxime Caussin<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Directeur des projets, P. Plasse<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Solution<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\u00a0<\/div>

Afin d\u2019optimiser le traitement des d\u00e9clarations de sinistres et des nombreux emails re\u00e7us chaque ann\u00e9e, P. Plasse a fait le choix d\u2019int\u00e9grer la solution Miralia, une IA d\u00e9di\u00e9e \u00e0 l\u2019automatisation des workflows documentaires et assurantiels.<\/p>

La solution analyse automatiquement les emails entrants et leurs pi\u00e8ces jointes afin d\u2019extraire les informations cl\u00e9s, pr\u00e9-ouvrir les dossiers sinistres, mettre \u00e0 jour les dossiers existants et alimenter la GED sans intervention manuelle des gestionnaires.<\/p>

Dans le secteur de l\u2019assurance, le traitement des sinistres n\u00e9cessite une technologie capable de comprendre des demandes complexes, de structurer des donn\u00e9es non homog\u00e8nes et de garantir une parfaite tra\u00e7abilit\u00e9 des traitements r\u00e9alis\u00e9s.<\/p>

C\u2019est pourquoi Miralia s\u2019appuie sur une IA analytique et explicable, capable d\u2019automatiser les t\u00e2ches \u00e0 faible valeur ajout\u00e9e tout en conservant un haut niveau de contr\u00f4le m\u00e9tier, de s\u00e9curit\u00e9 et de souverainet\u00e9 des donn\u00e9es.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\u201c<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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L’IA prend tout son sens ici, sur les cas d’usage o\u00f9 l’on va permettre aux collaborateurs de se focaliser sur le c\u0153ur du dossier.\u00a0 \u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Maxime Caussin<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Directeur des projets, P. Plasse<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Impact<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Gr\u00e2ce \u00e0 la solution Miralia, P. Plasse automatise aujourd\u2019hui une partie cl\u00e9 de sa gestion des sinistres avec un traitement d\u2019environ 250 000 emails par an<\/strong>.<\/p>

Le d\u00e9ploiement d\u2019un MVP en seulement 6 mois<\/strong> aupr\u00e8s de la BU Indemnisation et d\u2019une quinzaine de collaborateurs a permis de fluidifier les workflows, r\u00e9duire les t\u00e2ches manuelles et acc\u00e9l\u00e9rer la prise en charge des dossiers.<\/p>

L\u2019automatisation de l\u2019extraction des informations, de la pr\u00e9-ouverture des sinistres et de la gestion documentaire permet \u00e9galement aux \u00e9quipes de se concentrer davantage sur les dossiers \u00e0 forte valeur ajout\u00e9e tout en am\u00e9liorant la fiabilit\u00e9 des donn\u00e9es et la tra\u00e7abilit\u00e9 des traitements.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\u201c<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Aujourd’hui, nous sommes tr\u00e8s satisfaits, les collaborateurs nous remontent que du positif \u00e0 ce sujet.\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Maxime Caussin<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Directeur des projets, P. Plasse<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Plus de cas clients<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\"Logo\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Manutan d\u00e9ploie une solution d'analyse automatique du langage pour am\u00e9liorer son service client<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Avec Miralia, Saretec acc\u00e9l\u00e8re le traitement des dossiers d\u2019assurance et redonne du temps \u00e0 ses conseillers<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t<\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\n\t\t
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AssurOne r\u00e9duit ses d\u00e9lais de r\u00e9ponse gr\u00e2ce \u00e0 Miralia<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t<\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tVoir tous les cas clients<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Redonnez sens et ma\u00eetrise
\u00e0 votre relation client<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Essayez d\u00e8s aujourd\u2019hui notre IA explicable, frugale et fiable.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tDemandez une d\u00e9mo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

CAS CLIENT Avec Miralia, P. Plasse optimise le d\u00e9lai de traitement des sinistres en automatisant les t\u00e2ches \u00e0 faible valeur ajout\u00e9e 20.000 Clients 250.000 Emails trait\u00e9s \/ ans P. Plasse est un courtier ind\u00e9pendant sp\u00e9cialis\u00e9 dans les risques immobiliers et les risques d\u2019entreprises. La soci\u00e9t\u00e9 accompagne ses clients dans l\u2019analyse, la gestion et l\u2019optimisation de […]<\/p>\n","protected":false},"author":26,"featured_media":0,"parent":20022,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-38607","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nCas client P. Plasse<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez comment Miralia a permis \u00e0 P. 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