{"id":35118,"date":"2025-11-12T16:01:10","date_gmt":"2025-11-12T15:01:10","guid":{"rendered":"https:\/\/golem.ai\/?page_id=35118"},"modified":"2026-04-07T18:04:39","modified_gmt":"2026-04-07T16:04:39","slug":"cotral-lab","status":"publish","type":"page","link":"https:\/\/miralia.ai\/fr\/cas-clients\/cotral-lab","title":{"rendered":"Cotral Lab"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"35118\" class=\"elementor elementor-35118\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-27033296 gradient-bottom-border e-flex e-con-boxed e-con e-parent\" data-id=\"27033296\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4fbfecfb elementor-widget elementor-widget-heading\" data-id=\"4fbfecfb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-heading-title elementor-size-default\">CAS CLIENT<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74b213e2 elementor-widget elementor-widget-heading\" data-id=\"74b213e2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Cotral acc\u00e9l\u00e8re le tri et le traitement des demandes gr\u00e2ce \u00e0 Miralia<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-54b9e16 e-con-full e-flex e-con e-child\" data-id=\"54b9e16\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7d32818b elementor-widget__width-inherit elementor-widget elementor-widget-icon-box\" data-id=\"7d32818b\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t50 000\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tMessages trait\u00e9s par an\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19cd5a19 elementor-widget__width-inherit elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-icon-box\" data-id=\"19cd5a19\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t5 min\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tEconomis\u00e9es par email\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58b784c7 elementor-widget__width-inherit elementor-widget elementor-widget-icon-box\" data-id=\"58b784c7\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t10\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tCat\u00e9gories de messages trait\u00e9es\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-40cac3ba e-flex e-con-boxed e-con e-parent\" data-id=\"40cac3ba\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e82e9a9 elementor-widget elementor-widget-image\" data-id=\"7e82e9a9\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"180\" height=\"56\" src=\"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2025\/11\/12155914\/logo-cotral-default.png\" class=\"attachment-large size-large wp-image-35113\" alt=\"Logo Cotral Lab\" srcset=\"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2025\/11\/12155914\/logo-cotral-default-18x6.png 18w, https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2025\/11\/12155914\/logo-cotral-default.png 180w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24d6cd elementor-widget elementor-widget-text-editor\" data-id=\"24d6cd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Fond\u00e9e en 1995, Cotral Lab con\u00e7oit, fabrique et distribue des protections auditives sur mesure pour les professionnels. Elle est aujourd\u2019hui le leader mondial de la protection auditive sur mesure, avec plus de 2 millions d\u2019utilisateurs dans 30 000 entreprises \u00e0 travers le monde.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-42bb79aa e-con-full e-flex e-con e-child\" data-id=\"42bb79aa\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-70fd4d43 elementor-widget__width-inherit elementor-widget elementor-widget-icon-box\" data-id=\"70fd4d43\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tIndustrie\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tRetail et E-commerce\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b38dae2 elementor-widget__width-inherit elementor-widget elementor-widget-icon-box\" data-id=\"2b38dae2\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tTaille de l\u2019entreprise\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t250 - 499\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-570b1ccc elementor-widget__width-inherit elementor-widget elementor-widget-icon-box\" data-id=\"570b1ccc\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tUtilisateur de Miralia depuis\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t2025\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-574a168f e-flex e-con-boxed e-con e-parent\" data-id=\"574a168f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6784180 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"6784180\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Challenge<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1b57f932 e-con-full e-flex e-con e-child\" data-id=\"1b57f932\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-11563721 elementor-widget elementor-widget-text-editor\" data-id=\"11563721\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Cotral Lab, acteur industriel fran\u00e7ais, fait face \u00e0 un <strong>volume quotidien tr\u00e8s important d\u2019\u00e9changes logistiques avec ses clients<\/strong>. Les \u00e9quipes re\u00e7oivent de nombreux emails li\u00e9s au suivi des livraisons, aux al\u00e9as logistiques et aux op\u00e9rations de service apr\u00e8s-vente (SAV).<br \/><br \/>Cette situation engendre plusieurs d\u00e9fis :<\/p><ul role=\"list\"><li><strong>Identifier rapidement la nature des demandes<\/strong> parmi un grand nombre de messages<\/li><li><strong>R\u00e9duire le temps consacr\u00e9 \u00e0 la lecture et au tri manuel<\/strong> des emails<\/li><li><strong>Am\u00e9liorer la fiabilit\u00e9 de la cat\u00e9gorisation des demandes<\/strong> afin d\u2019assurer un meilleur suivi des livraisons et une continuit\u00e9 de service optimale<\/li><\/ul><p><br \/>Pour r\u00e9pondre \u00e0 ces enjeux, Cotral a cherch\u00e9 \u00e0 <strong>automatiser et acc\u00e9l\u00e9rer le tri des messages<\/strong>, tout en tenant compte du contexte client et de la langue utilis\u00e9e, afin d\u2019orienter efficacement chaque demande vers le bon flux de traitement.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1ba11a09 e-flex e-con-boxed e-con e-parent\" data-id=\"1ba11a09\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d1c88e8 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"d1c88e8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pourquoi Miralia ?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6cd91d9a e-con-full e-flex e-con e-child\" data-id=\"6cd91d9a\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d52319d elementor-widget elementor-widget-text-editor\" data-id=\"5d52319d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Avec Miralia, Cotral a automatis\u00e9 plusieurs \u00e9tapes cl\u00e9s du traitement des demandes clients :<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2580d9c5 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"2580d9c5\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-dot-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119.033 8 8 119.033 8 256s111.033 248 248 248 248-111.033 248-248S392.967 8 256 8zm80 248c0 44.112-35.888 80-80 80s-80-35.888-80-80 35.888-80 80-80 80 35.888 80 80z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Les emails entrants et leurs pi\u00e8ces jointes sont <b>cat\u00e9goris\u00e9s<\/b> et <b>orient\u00e9s automatiquement vers les bons services<\/b><\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-dot-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119.033 8 8 119.033 8 256s111.033 248 248 248 248-111.033 248-248S392.967 8 256 8zm80 248c0 44.112-35.888 80-80 80s-80-35.888-80-80 35.888-80 80-80 80 35.888 80 80z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Les informations cl\u00e9s (r\u00e9f\u00e9rence, num\u00e9ro, montant, etc.) sont extraites des messages et des pi\u00e8ces jointes<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a872403 elementor-widget elementor-widget-text-editor\" data-id=\"a872403\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Ces automatisations ont permis aux \u00e9quipes de r\u00e9duire le temps consacr\u00e9 \u00e0 la lecture et \u00e0 la qualification des messages.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-24b3987d e-flex e-con-boxed e-con e-parent\" data-id=\"24b3987d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3536ff41 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"3536ff41\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Solution<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-19c869ff e-con-full e-flex e-con e-child\" data-id=\"19c869ff\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-48ad9838 elementor-widget elementor-widget-text-editor\" data-id=\"48ad9838\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Pour optimiser le traitement des emails li\u00e9s \u00e0 la logistique et au suivi des livraisons, Cotral Lab a d\u00e9ploy\u00e9 la solution d\u2019intelligence artificielle Miralia. Cette technologie permet de <strong>trier automatiquement les messages entrants<\/strong>, d\u2019<strong>extraire les informations cl\u00e9s<\/strong> (telles que la r\u00e9f\u00e9rence, le num\u00e9ro de commande ou le montant) et de <strong>r\u00e9duire significativement le temps consacr\u00e9 \u00e0 la lecture et \u00e0 la qualification manuelle<\/strong>.<\/p><p>L\u2019IA identifie \u00e9galement les demandes r\u00e9currentes (retards, erreurs, livraisons incompl\u00e8tes ou requ\u00eates SAV) et <strong>redirige chaque email vers le flux m\u00e9tier appropri\u00e9<\/strong>, garantissant une prise en charge rapide et coh\u00e9rente.<\/p><p>Gr\u00e2ce \u00e0 cette automatisation, 50 000 messages sont trait\u00e9s chaque ann\u00e9e, 12 cat\u00e9gories de pi\u00e8ces jointes et 10 cat\u00e9gories de messages sont reconnues automatiquement et les informations essentielles sont extraites de mani\u00e8re fiable et instantan\u00e9e.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-12506049 e-flex e-con-boxed e-con e-parent\" data-id=\"12506049\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-685032f3 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"685032f3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Impact<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5076ca02 e-con-full e-flex e-con e-child\" data-id=\"5076ca02\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4bd3ae72 elementor-widget elementor-widget-text-editor\" data-id=\"4bd3ae72\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>La mise en place de la solution a permis d\u2019obtenir des r\u00e9sultats concrets et mesurables :<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7fd5fe70 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"7fd5fe70\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-dot-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119.033 8 8 119.033 8 256s111.033 248 248 248 248-111.033 248-248S392.967 8 256 8zm80 248c0 44.112-35.888 80-80 80s-80-35.888-80-80 35.888-80 80-80 80 35.888 80 80z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Le <b>temps de traitement par commande a \u00e9t\u00e9 consid\u00e9rablement r\u00e9duit<\/b>, gr\u00e2ce \u00e0 l\u2019automatisation du tri et de la cat\u00e9gorisation des messages<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-dot-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119.033 8 8 119.033 8 256s111.033 248 248 248 248-111.033 248-248S392.967 8 256 8zm80 248c0 44.112-35.888 80-80 80s-80-35.888-80-80 35.888-80 80-80 80 35.888 80 80z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Les <b>t\u00e2ches manuelles r\u00e9p\u00e9titives ont \u00e9t\u00e9 all\u00e9g\u00e9es<\/b>, permettant aux \u00e9quipes de se concentrer sur des activit\u00e9s \u00e0 plus forte valeur ajout\u00e9e<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71108046 elementor-widget elementor-widget-text-editor\" data-id=\"71108046\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Ces gains combin\u00e9s se traduisent par une meilleure performance op\u00e9rationnelle et une satisfaction client renforc\u00e9e.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-78108114 e-flex e-con-boxed e-con e-parent\" data-id=\"78108114\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5c85faef e-con-full e-flex e-con e-child\" data-id=\"5c85faef\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4db3cf7d elementor-widget elementor-widget-heading\" data-id=\"4db3cf7d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Plus de cas clients<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-517d3a43 e-con-full e-flex e-con e-child\" data-id=\"517d3a43\" data-element_type=\"container\">\n\t\t<a class=\"elementor-element elementor-element-52fa8c6e e-con-full case-studies-card e-flex e-con e-child\" data-id=\"52fa8c6e\" data-element_type=\"container\" href=\"https:\/\/miralia.ai\/cas-clients\/manutan\">\n\t\t<div class=\"elementor-element elementor-element-929f88f e-con-full gradient-bottom-border e-flex e-con e-child\" data-id=\"929f88f\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-56cdd27 elementor-widget elementor-widget-image\" data-id=\"56cdd27\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"180\" height=\"56\" src=\"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2025\/11\/03175638\/logo-manutan-white.svg\" class=\"attachment-large size-large wp-image-34146\" alt=\"Logo Manutan\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-48ec0b4f e-con-full e-flex e-con e-child\" data-id=\"48ec0b4f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-51007a68 elementor-widget elementor-widget-heading\" data-id=\"51007a68\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Manutan d\u00e9ploie une solution d'analyse automatique du langage pour am\u00e9liorer son service client<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-17b355e4 e-con-full ghost-button e-flex e-con e-child\" data-id=\"17b355e4\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23efb0e5 elementor-widget elementor-widget-heading\" data-id=\"23efb0e5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Lire le cas client<\/span>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b622122 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"3b622122\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"icon icon-arrow-narrow-right\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<a class=\"elementor-element elementor-element-9e66683 e-con-full case-studies-card e-flex e-con e-child\" data-id=\"9e66683\" data-element_type=\"container\" href=\"https:\/\/miralia.ai\/cas-clients\/weber-industries\">\n\t\t<div class=\"elementor-element elementor-element-c78f71a e-con-full gradient-bottom-border e-flex e-con e-child\" data-id=\"c78f71a\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bddf2fc elementor-widget elementor-widget-image\" data-id=\"bddf2fc\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"180\" height=\"56\" src=\"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2025\/11\/03175647\/logo-weber-white.svg\" class=\"attachment-large size-large wp-image-34154\" alt=\"Logo Weber Industries\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-698e4c2 e-con-full e-flex e-con e-child\" data-id=\"698e4c2\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b6bdc2c elementor-widget elementor-widget-heading\" data-id=\"b6bdc2c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Avec Miralia, Weber automatise le traitement de ses commandes clients<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b004a8d e-con-full ghost-button e-flex e-con e-child\" data-id=\"b004a8d\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16d0a42 elementor-widget elementor-widget-heading\" data-id=\"16d0a42\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Lire le cas client<\/span>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6955eb9 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"6955eb9\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"icon icon-arrow-narrow-right\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<a class=\"elementor-element elementor-element-b0a6ad9 e-con-full case-studies-card elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"b0a6ad9\" data-element_type=\"container\" href=\"https:\/\/miralia.ai\/cas-clients\/karavel\">\n\t\t<div class=\"elementor-element elementor-element-0ec6e3a e-con-full gradient-bottom-border e-flex e-con e-child\" data-id=\"0ec6e3a\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-361ad91 elementor-widget elementor-widget-image\" data-id=\"361ad91\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"180\" height=\"56\" src=\"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2025\/11\/03175634\/logo-karavel-white.svg\" class=\"attachment-large size-large wp-image-34142\" alt=\"Logo Karavel Groupe\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d2d44bd e-con-full e-flex e-con e-child\" data-id=\"d2d44bd\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7b20693 elementor-widget elementor-widget-heading\" data-id=\"7b20693\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Comment Karavel utilise Miralia pour am\u00e9liorer le routage et la priorisation des dossiers<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8abf5c4 e-con-full ghost-button e-flex e-con e-child\" data-id=\"8abf5c4\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8736a0e elementor-widget elementor-widget-heading\" data-id=\"8736a0e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Lire le cas client<\/span>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62dafad elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"62dafad\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"icon icon-arrow-narrow-right\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<a class=\"elementor-element elementor-element-406e9c2 e-con-full case-studies-card e-flex e-con e-child\" data-id=\"406e9c2\" data-element_type=\"container\" href=\"https:\/\/miralia.ai\/cas-clients\/saretec\">\n\t\t<div class=\"elementor-element elementor-element-816c26f e-con-full gradient-bottom-border e-flex e-con e-child\" data-id=\"816c26f\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ae2afed elementor-widget elementor-widget-image\" data-id=\"ae2afed\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"180\" height=\"56\" src=\"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2025\/11\/03175642\/logo-saretec-white.svg\" class=\"attachment-large size-large wp-image-34150\" alt=\"Logo Saretec\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2cc8ca0 e-con-full e-flex e-con e-child\" data-id=\"2cc8ca0\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ef5253 elementor-widget elementor-widget-heading\" data-id=\"1ef5253\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Avec Miralia, Saretec acc\u00e9l\u00e8re le traitement des dossiers d\u2019assurance et redonne du temps \u00e0 ses conseillers<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-25888e2 e-con-full ghost-button e-flex e-con e-child\" data-id=\"25888e2\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-df6be7c elementor-widget elementor-widget-heading\" data-id=\"df6be7c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Lire le cas client<\/span>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44d2297 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"44d2297\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"icon icon-arrow-narrow-right\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-432df64c elementor-align-center secondary-button elementor-widget elementor-widget-button\" data-id=\"432df64c\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/miralia.ai\/cas-clients\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Voir tous les cas clients<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-12fcf6d3 e-flex e-con-boxed e-con e-parent\" data-id=\"12fcf6d3\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-367edbd1 elementor-widget elementor-widget-template\" data-id=\"367edbd1\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"section\" data-elementor-id=\"33671\" class=\"elementor elementor-33671\" data-elementor-post-type=\"elementor_library\">\n\t\t\t<div class=\"elementor-element elementor-element-4fcaad9 e-flex e-con-boxed e-con e-parent\" data-id=\"4fcaad9\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3257dca e-con-full e-flex e-con e-child\" data-id=\"3257dca\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9746a22 elementor-widget elementor-widget-heading\" data-id=\"9746a22\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Redonnez sens et ma\u00eetrise<br \/>\u00e0 votre relation client<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8270fe elementor-widget elementor-widget-text-editor\" data-id=\"b8270fe\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Essayez d\u00e8s aujourd\u2019hui notre IA explicable, frugale et fiable.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d4a0065 primary-button elementor-widget elementor-widget-button\" data-id=\"d4a0065\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/miralia.ai\/contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Demandez une d\u00e9mo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>CAS CLIENT Cotral acc\u00e9l\u00e8re le tri et le traitement des demandes gr\u00e2ce \u00e0 Miralia 50 000 Messages trait\u00e9s par an 5 min Economis\u00e9es par email 10 Cat\u00e9gories de messages trait\u00e9es Fond\u00e9e en 1995, Cotral Lab con\u00e7oit, fabrique et distribue des protections auditives sur mesure pour les professionnels. Elle est aujourd\u2019hui le leader mondial de la [&hellip;]<!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":21,"featured_media":37367,"parent":20022,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-35118","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Miralia - Cotral Lab<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez comment Miralia a aid\u00e9 Cotral Lab \u00e0 automatiser et fiabiliser le traitement des messages entrants, am\u00e9liorant la r\u00e9activit\u00e9 et la qualit\u00e9 de la relation client.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/miralia.ai\/fr\/cas-clients\/cotral-lab\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Miralia - 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