{"id":11105,"date":"2022-02-25T10:00:46","date_gmt":"2022-02-25T09:00:46","guid":{"rendered":"https:\/\/golem.ai\/?page_id=11105"},"modified":"2026-01-14T15:20:56","modified_gmt":"2026-01-14T14:20:56","slug":"webinar-relation-client-manutan","status":"publish","type":"page","link":"https:\/\/miralia.ai\/fr\/ressources\/webinar-relation-client-manutan","title":{"rendered":"Webinar &#8211; Manutan"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11105\" class=\"elementor elementor-11105\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-587b689b e-con-full e-flex e-con e-parent\" data-id=\"587b689b\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-4290c750 e-flex e-con-boxed e-con e-child\" data-id=\"4290c750\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7e739b22 e-con-full e-flex e-con e-child\" data-id=\"7e739b22\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-491455f0 elementor-widget elementor-widget-heading\" data-id=\"491455f0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-heading-title elementor-size-default\">WEBINAR<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27d8dc3d elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"27d8dc3d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">IA et Relation Client : l\u2019analyse des messages entrants<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35a9f70b secondary-button elementor-align-left elementor-widget elementor-widget-button\" data-id=\"35a9f70b\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#download-form\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Voir le replay<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27880840 elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"27880840\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"360\" height=\"127\" src=\"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2025\/11\/21152428\/webinaire-ia-relation-client.png\" class=\"attachment-large size-large wp-image-35585\" alt=\"Webinaire IA Relation Client\" srcset=\"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2025\/11\/21152428\/webinaire-ia-relation-client-300x106.png 300w, https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2025\/11\/21152428\/webinaire-ia-relation-client-18x6.png 18w, https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2025\/11\/21152428\/webinaire-ia-relation-client.png 360w\" sizes=\"(max-width: 360px) 100vw, 360px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b37d5c3 e-flex e-con-boxed e-con e-parent\" data-id=\"b37d5c3\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c4a5dae elementor-widget elementor-widget-heading\" data-id=\"6c4a5dae\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Dans ce webinar<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-226538e8 elementor-widget elementor-widget-text-editor\" data-id=\"226538e8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>L&rsquo;intelligence artificielle dans <strong>la relation client<\/strong> offre aujourd&rsquo;hui de multiples cas d&rsquo;usages d&rsquo;analyse et de traitement des messages entrants, et ce sur l&rsquo;ensemble des canaux de communication.<\/p><p>Chaque jour, le groupe de distribution BtoB Manutan <strong>re\u00e7oit des milliers de messages<\/strong> concernant des commandes, des demandes de renseignement ou des r\u00e9clamations. Cette charge de travail importante pour les \u00e9quipes s&rsquo;est par ailleurs d\u00e9cupl\u00e9e depuis l&rsquo;ann\u00e9e derni\u00e8re, n\u00e9cessitant une aide technologique pour <strong>cat\u00e9goriser l&rsquo;ensemble de ces demandes<\/strong>.<\/p><p>Xavier Laurent, Mergers and Acquisitions chez Manutan International, intervient avec Thomas Solignac, ancien CEO de Miralia, et revient sur l&rsquo;int\u00e9gration d&rsquo;une solution de compr\u00e9hension du langage, qui aujourd&rsquo;hui permet de redistribuer <strong>85% des emails<\/strong> aux bons services.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3cf42437 e-con-full e-flex e-con e-child\" data-id=\"3cf42437\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-413ad5 e-con-full background-blur e-flex e-con e-child\" data-id=\"413ad5\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-436c3190 e-con-full e-flex e-con e-child\" data-id=\"436c3190\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dee37d8 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"dee37d8\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"icon icon-mail01\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6684e4e8 elementor-widget elementor-widget-text-editor\" data-id=\"6684e4e8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Comment Manutan <strong>automatise son flux d&#8217;emails<\/strong> entrants ?<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-914ae45 e-con-full background-blur e-flex e-con e-child\" data-id=\"914ae45\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-5326ed3d e-con-full e-flex e-con e-child\" data-id=\"5326ed3d\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-481cfb1 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"481cfb1\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"icon icon-cube01\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-240e5098 elementor-widget elementor-widget-text-editor\" data-id=\"240e5098\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Quels ont \u00e9t\u00e9 les <strong>challenges technologiques<\/strong> ?<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2eef50ac e-con-full background-blur e-flex e-con e-child\" data-id=\"2eef50ac\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-5c2de650 e-con-full e-flex e-con e-child\" data-id=\"5c2de650\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e62208 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"e62208\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"icon icon-rocket02\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-94816a7 elementor-widget elementor-widget-text-editor\" data-id=\"94816a7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Quels conseils appliquer<\/strong> lors de la mise en place d&rsquo;une solution d&rsquo;IA ?<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4f5d63eb e-flex e-con-boxed e-con e-parent\" data-id=\"4f5d63eb\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-716fdf88 elementor-widget elementor-widget-heading\" data-id=\"716fdf88\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Paroles d'experts<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3bf4020b e-con-full e-flex e-con e-child\" data-id=\"3bf4020b\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-368609b0 e-con-full background-blur e-flex e-con e-child\" data-id=\"368609b0\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-220813b7 elementor-widget elementor-widget-image\" data-id=\"220813b7\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"180\" height=\"180\" src=\"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2025\/11\/03113302\/photo-xavier-laurent.png\" class=\"attachment-large size-large wp-image-34024\" alt=\"Photo de Xavier Laurent\" srcset=\"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2025\/11\/03113302\/photo-xavier-laurent-150x150.png 150w, https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2025\/11\/03113302\/photo-xavier-laurent-12x12.png 12w, https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2025\/11\/03113302\/photo-xavier-laurent.png 180w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7aa9adf7 e-con-full e-flex e-con e-child\" data-id=\"7aa9adf7\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3edc568b elementor-widget elementor-widget-heading\" data-id=\"3edc568b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Xavier Laurent\u200b<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c5059e elementor-widget elementor-widget-text-editor\" data-id=\"7c5059e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Mergers and Acquisitions Director chez Manutan International<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-23d01f8a e-con-full background-blur e-flex e-con e-child\" data-id=\"23d01f8a\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c26c71 elementor-widget elementor-widget-image\" data-id=\"9c26c71\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"278\" height=\"330\" src=\"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/08\/25191419\/photo-thomas-solignac.png\" class=\"attachment-large size-large wp-image-14760\" alt=\"\" srcset=\"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/08\/25191419\/photo-thomas-solignac-253x300.png 253w, https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/08\/25191419\/photo-thomas-solignac-10x12.png 10w, https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/08\/25191419\/photo-thomas-solignac.png 278w\" sizes=\"(max-width: 278px) 100vw, 278px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-402268a7 e-con-full e-flex e-con e-child\" data-id=\"402268a7\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-60c771b6 elementor-widget elementor-widget-heading\" data-id=\"60c771b6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Thomas Solignac\u200b<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e2e202a elementor-widget elementor-widget-text-editor\" data-id=\"7e2e202a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Ancien CEO &amp; cofondateur<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2f9f0e3e e-flex e-con-boxed e-con e-parent\" data-id=\"2f9f0e3e\" data-element_type=\"container\" id=\"download-form\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-68068c14 e-con-full e-flex e-con e-child\" data-id=\"68068c14\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1d8f50a3 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"1d8f50a3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Vous souhaitez voir le replay de ce webinar ?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e092de6 elementor-widget elementor-widget-text-editor\" data-id=\"2e092de6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"white-space-collapse: preserve;\">Remplissez le formulaire ci-contre pour y acc\u00e9der.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2595589f e-con-full e-flex e-con e-child\" data-id=\"2595589f\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c6cf399 elementor-widget__width-inherit elementor-widget elementor-widget-shortcode\" data-id=\"c6cf399\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-shortcode\"><!--[if lte IE 8]>\n<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/v2-legacy.js\"><\/script>\n<![endif]-->\n<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/v2.js\"><\/script>\n<script>\n  hbspt.forms.create({\nonFormSubmit: function($form) {\n  var storedParams = window.LSV && window.LSV.getParamsFromStorage() || {};\n  $form.find('[name=\"utm_campaign\"]').val(storedParams.utm_campaign || '').change();\n  $form.find('[name=\"utm_source\"]').val(storedParams.utm_source || '').change();\n  $form.find('[name=\"utm_medium\"]').val(storedParams.utm_medium || '').change();\n\n  var tracker = 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