{"id":7938,"date":"2019-01-30T10:55:48","date_gmt":"2019-01-30T09:55:48","guid":{"rendered":"https:\/\/golem.ai\/blog\/ia-relation-client-banque-assurance-questionnaire\/"},"modified":"2022-04-22T12:23:40","modified_gmt":"2022-04-22T10:23:40","slug":"ia-relation-client-banque-assurance-questionnaire","status":"publish","type":"post","link":"https:\/\/miralia.ai\/en\/blog\/relation-client\/ia-relation-client-banque-assurance-questionnaire","title":{"rendered":"IA & Relation Client dans les Banques\/Assurances"},"content":{"rendered":"
\n

L’intelligence artificielle s\u00e9duit tous les secteurs d’activit\u00e9, banques et assurances comprises.<\/h3>\n

Nous avons souhait\u00e9 conna\u00eetre aujourd’hui le niveau d’int\u00e9gration de ces technologies<\/strong> et leurs finalit\u00e9s dans le cadre de customer relations<\/strong>.<\/p>\n

Pour cela, nous avons d\u00e9cid\u00e9 d\u2019interroger directement les acteurs du secteur banque et assurance<\/strong> concern\u00e9s par la mise en place de solutions d’intelligence artificielle<\/strong>.<\/p>\n

\"\"<\/a><\/p>\n

Nous vous serions reconnaissants si vous pouviez prendre quelques minutes pour y r\u00e9pondre. Si vous souhaitez recevoir les r\u00e9sultats de cette enqu\u00eate, il suffit de nous l\u2019indiquer \u00e0 la fin du questionnaire en ajoutant votre adresse email.<\/p>\n

Toute l\u2019\u00e9quipe de Golem.ai vous remercie !<\/p>\n

\n

Inscription<\/a><\/p>\n

\n

\"\"<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

L\u2019intelligence artificielle est souvent associ\u00e9e \u00e0 la r\u00e9volution de la relation client : mais quel est le niveau d\u2019int\u00e9gration de ces technologies dans le secteur de la Banque\/Assurance ?<\/p>","protected":false},"author":1,"featured_media":7940,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[68,111],"tags":[],"class_list":["post-7938","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-relation-client"],"acf":[],"yoast_head":"\nIA et Relation Client dans le secteur de la Banque\/Assurance<\/title>\n<meta name=\"description\" content=\"L\u2019intelligence artificielle est souvent associ\u00e9e \u00e0 l\u2019am\u00e9lioration de la relation client : mais qu\u2019en est-il concr\u00e8tement dans le secteur de la Banque\/Assurance ?\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/miralia.ai\/en\/blog\/relation-client\/ia-relation-client-banque-assurance-questionnaire\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IA et Relation Client dans le secteur de la Banque\/Assurance\" \/>\n<meta property=\"og:description\" content=\"L\u2019intelligence artificielle est souvent associ\u00e9e \u00e0 l\u2019am\u00e9lioration de la relation client : mais qu\u2019en est-il concr\u00e8tement dans le secteur de la Banque\/Assurance ?\" \/>\n<meta property=\"og:url\" content=\"https:\/\/miralia.ai\/en\/blog\/relation-client\/ia-relation-client-banque-assurance-questionnaire\/\" \/>\n<meta property=\"og:site_name\" content=\"Miralia.ai\" \/>\n<meta property=\"article:published_time\" content=\"2019-01-30T09:55:48+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-04-22T10:23:40+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2021\/09\/16143630\/bc7e78fc5d127cd7eb43d2fcb309756846c04a4e-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1\" \/>\n\t<meta property=\"og:image:height\" content=\"1\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Miralia\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@miralia_ai\" \/>\n<meta name=\"twitter:site\" content=\"@miralia_ai\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/miralia.ai\\\/blog\\\/relation-client\\\/ia-relation-client-banque-assurance-questionnaire#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/miralia.ai\\\/blog\\\/relation-client\\\/ia-relation-client-banque-assurance-questionnaire\"},\"author\":{\"name\":\"Miralia\",\"@id\":\"https:\\\/\\\/miralia.ai\\\/fr\\\/#\\\/schema\\\/person\\\/fea78d2bd9fe528e64a212f60e7bc474\"},\"headline\":\"IA & Relation Client dans les Banques\\\/Assurances\",\"datePublished\":\"2019-01-30T09:55:48+00:00\",\"dateModified\":\"2022-04-22T10:23:40+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/miralia.ai\\\/blog\\\/relation-client\\\/ia-relation-client-banque-assurance-questionnaire\"},\"wordCount\":125,\"publisher\":{\"@id\":\"https:\\\/\\\/miralia.ai\\\/fr\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/miralia.ai\\\/blog\\\/relation-client\\\/ia-relation-client-banque-assurance-questionnaire#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\\\/wp-content\\\/uploads\\\/2021\\\/09\\\/16143630\\\/bc7e78fc5d127cd7eb43d2fcb309756846c04a4e-1.png\",\"articleSection\":[\"Blog\",\"Relation Client\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/miralia.ai\\\/blog\\\/relation-client\\\/ia-relation-client-banque-assurance-questionnaire\",\"url\":\"https:\\\/\\\/miralia.ai\\\/blog\\\/relation-client\\\/ia-relation-client-banque-assurance-questionnaire\",\"name\":\"IA et Relation Client dans le secteur de la Banque\\\/Assurance\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/miralia.ai\\\/fr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/miralia.ai\\\/blog\\\/relation-client\\\/ia-relation-client-banque-assurance-questionnaire#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/miralia.ai\\\/blog\\\/relation-client\\\/ia-relation-client-banque-assurance-questionnaire#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\\\/wp-content\\\/uploads\\\/2021\\\/09\\\/16143630\\\/bc7e78fc5d127cd7eb43d2fcb309756846c04a4e-1.png\",\"datePublished\":\"2019-01-30T09:55:48+00:00\",\"dateModified\":\"2022-04-22T10:23:40+00:00\",\"description\":\"L\u2019intelligence artificielle est souvent associ\u00e9e \u00e0 l\u2019am\u00e9lioration de la relation client : mais qu\u2019en est-il concr\u00e8tement dans le secteur de la Banque\\\/Assurance ?\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/miralia.ai\\\/blog\\\/relation-client\\\/ia-relation-client-banque-assurance-questionnaire\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/miralia.ai\\\/blog\\\/relation-client\\\/ia-relation-client-banque-assurance-questionnaire#primaryimage\",\"url\":\"https:\\\/\\\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\\\/wp-content\\\/uploads\\\/2021\\\/09\\\/16143630\\\/bc7e78fc5d127cd7eb43d2fcb309756846c04a4e-1.png\",\"contentUrl\":\"https:\\\/\\\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\\\/wp-content\\\/uploads\\\/2021\\\/09\\\/16143630\\\/bc7e78fc5d127cd7eb43d2fcb309756846c04a4e-1.png\"},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/miralia.ai\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/miralia.ai\\\/fr\\\/\",\"name\":\"Miralia.ai\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/miralia.ai\\\/fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/miralia.ai\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/miralia.ai\\\/fr\\\/#organization\",\"name\":\"Miralia\",\"url\":\"https:\\\/\\\/miralia.ai\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/miralia.ai\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/07142128\\\/Logo-Miralia.png\",\"contentUrl\":\"https:\\\/\\\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/07142128\\\/Logo-Miralia.png\",\"width\":1061,\"height\":211,\"caption\":\"Miralia\"},\"image\":{\"@id\":\"https:\\\/\\\/miralia.ai\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/x.com\\\/miralia_ai\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/miralia\\\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/miralia.ai\\\/fr\\\/#\\\/schema\\\/person\\\/fea78d2bd9fe528e64a212f60e7bc474\",\"name\":\"Miralia\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/03120340\\\/M-noir.png\",\"url\":\"https:\\\/\\\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/03120340\\\/M-noir.png\",\"contentUrl\":\"https:\\\/\\\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/03120340\\\/M-noir.png\",\"caption\":\"Miralia\"},\"sameAs\":[\"http:\\\/\\\/c68f3497-cc94-4d4c-ae55-e83783631a1f.pub.instances.scw.cloud\"],\"url\":\"https:\\\/\\\/miralia.ai\\\/en\\\/auteur\\\/vitrine\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"IA et Relation Client dans le secteur de la Banque\/Assurance","description":"L\u2019intelligence artificielle est souvent associ\u00e9e \u00e0 l\u2019am\u00e9lioration de la relation client : mais qu\u2019en est-il concr\u00e8tement dans le secteur de la Banque\/Assurance ?","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/miralia.ai\/en\/blog\/relation-client\/ia-relation-client-banque-assurance-questionnaire\/","og_locale":"en_US","og_type":"article","og_title":"IA et Relation Client dans le secteur de la Banque\/Assurance","og_description":"L\u2019intelligence artificielle est souvent associ\u00e9e \u00e0 l\u2019am\u00e9lioration de la relation client : mais qu\u2019en est-il concr\u00e8tement dans le secteur de la Banque\/Assurance ?","og_url":"https:\/\/miralia.ai\/en\/blog\/relation-client\/ia-relation-client-banque-assurance-questionnaire\/","og_site_name":"Miralia.ai","article_published_time":"2019-01-30T09:55:48+00:00","article_modified_time":"2022-04-22T10:23:40+00:00","og_image":[{"url":"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2021\/09\/16143630\/bc7e78fc5d127cd7eb43d2fcb309756846c04a4e-1.png","width":1,"height":1,"type":"image\/png"}],"author":"Miralia","twitter_card":"summary_large_image","twitter_creator":"@miralia_ai","twitter_site":"@miralia_ai","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/miralia.ai\/blog\/relation-client\/ia-relation-client-banque-assurance-questionnaire#article","isPartOf":{"@id":"https:\/\/miralia.ai\/blog\/relation-client\/ia-relation-client-banque-assurance-questionnaire"},"author":{"name":"Miralia","@id":"https:\/\/miralia.ai\/fr\/#\/schema\/person\/fea78d2bd9fe528e64a212f60e7bc474"},"headline":"IA & Relation Client dans les Banques\/Assurances","datePublished":"2019-01-30T09:55:48+00:00","dateModified":"2022-04-22T10:23:40+00:00","mainEntityOfPage":{"@id":"https:\/\/miralia.ai\/blog\/relation-client\/ia-relation-client-banque-assurance-questionnaire"},"wordCount":125,"publisher":{"@id":"https:\/\/miralia.ai\/fr\/#organization"},"image":{"@id":"https:\/\/miralia.ai\/blog\/relation-client\/ia-relation-client-banque-assurance-questionnaire#primaryimage"},"thumbnailUrl":"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2021\/09\/16143630\/bc7e78fc5d127cd7eb43d2fcb309756846c04a4e-1.png","articleSection":["Blog","Relation Client"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/miralia.ai\/blog\/relation-client\/ia-relation-client-banque-assurance-questionnaire","url":"https:\/\/miralia.ai\/blog\/relation-client\/ia-relation-client-banque-assurance-questionnaire","name":"IA et Relation Client dans le secteur de la Banque\/Assurance","isPartOf":{"@id":"https:\/\/miralia.ai\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/miralia.ai\/blog\/relation-client\/ia-relation-client-banque-assurance-questionnaire#primaryimage"},"image":{"@id":"https:\/\/miralia.ai\/blog\/relation-client\/ia-relation-client-banque-assurance-questionnaire#primaryimage"},"thumbnailUrl":"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2021\/09\/16143630\/bc7e78fc5d127cd7eb43d2fcb309756846c04a4e-1.png","datePublished":"2019-01-30T09:55:48+00:00","dateModified":"2022-04-22T10:23:40+00:00","description":"L\u2019intelligence artificielle est souvent associ\u00e9e \u00e0 l\u2019am\u00e9lioration de la relation client : mais qu\u2019en est-il concr\u00e8tement dans le secteur de la Banque\/Assurance ?","inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/miralia.ai\/blog\/relation-client\/ia-relation-client-banque-assurance-questionnaire"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/miralia.ai\/blog\/relation-client\/ia-relation-client-banque-assurance-questionnaire#primaryimage","url":"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2021\/09\/16143630\/bc7e78fc5d127cd7eb43d2fcb309756846c04a4e-1.png","contentUrl":"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2021\/09\/16143630\/bc7e78fc5d127cd7eb43d2fcb309756846c04a4e-1.png"},{"@type":"WebSite","@id":"https:\/\/miralia.ai\/fr\/#website","url":"https:\/\/miralia.ai\/fr\/","name":"Miralia.ai","description":"","publisher":{"@id":"https:\/\/miralia.ai\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/miralia.ai\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/miralia.ai\/fr\/#organization","name":"Miralia","url":"https:\/\/miralia.ai\/fr\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/miralia.ai\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2026\/01\/07142128\/Logo-Miralia.png","contentUrl":"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2026\/01\/07142128\/Logo-Miralia.png","width":1061,"height":211,"caption":"Miralia"},"image":{"@id":"https:\/\/miralia.ai\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/x.com\/miralia_ai","https:\/\/www.linkedin.com\/company\/miralia\/"]},{"@type":"Person","@id":"https:\/\/miralia.ai\/fr\/#\/schema\/person\/fea78d2bd9fe528e64a212f60e7bc474","name":"Miralia","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2025\/11\/03120340\/M-noir.png","url":"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2025\/11\/03120340\/M-noir.png","contentUrl":"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2025\/11\/03120340\/M-noir.png","caption":"Miralia"},"sameAs":["http:\/\/c68f3497-cc94-4d4c-ae55-e83783631a1f.pub.instances.scw.cloud"],"url":"https:\/\/miralia.ai\/en\/auteur\/vitrine"}]}},"_links":{"self":[{"href":"https:\/\/miralia.ai\/en\/wp-json\/wp\/v2\/posts\/7938","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/miralia.ai\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/miralia.ai\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/miralia.ai\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/miralia.ai\/en\/wp-json\/wp\/v2\/comments?post=7938"}],"version-history":[{"count":5,"href":"https:\/\/miralia.ai\/en\/wp-json\/wp\/v2\/posts\/7938\/revisions"}],"predecessor-version":[{"id":13478,"href":"https:\/\/miralia.ai\/en\/wp-json\/wp\/v2\/posts\/7938\/revisions\/13478"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/miralia.ai\/en\/wp-json\/wp\/v2\/media\/7940"}],"wp:attachment":[{"href":"https:\/\/miralia.ai\/en\/wp-json\/wp\/v2\/media?parent=7938"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/miralia.ai\/en\/wp-json\/wp\/v2\/categories?post=7938"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/miralia.ai\/en\/wp-json\/wp\/v2\/tags?post=7938"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}