{"id":7893,"date":"2019-07-03T16:44:45","date_gmt":"2019-07-03T14:44:45","guid":{"rendered":"https:\/\/golem.ai\/blog\/relation-client-ia-banque-assurance\/"},"modified":"2022-04-22T12:16:22","modified_gmt":"2022-04-22T10:16:22","slug":"relation-client-ia-banque-assurance","status":"publish","type":"post","link":"https:\/\/miralia.ai\/en\/blog\/relation-client\/relation-client-ia-banque-assurance","title":{"rendered":"Livre blanc : IA &#038; Relation client dans la banque et l\u2019assurance"},"content":{"rendered":"<h3>L\u2019intelligence artificielle a fait une forte perc\u00e9e dans le domaine de la relation client. Mais qu\u2019en est-il dans le secteur des banques\/assurances ?<\/h3>\n<h2>Probl\u00e9matiques abord\u00e9es<\/h2>\n<p>Ont-elles int\u00e9gr\u00e9 l\u2019<strong>IA dans leurs solutions d\u00e9di\u00e9es \u00e0 la relation client ? Pour quels b\u00e9n\u00e9fices et dans quels objectifs ?<\/strong><br \/>\nDu chabot \u00e0 l\u2019automatisation, <strong>quelles applications sont d\u00e9j\u00e0 rentables<\/strong> ? Quelles sont celles qui sont d\u00e9j\u00e0 impl\u00e9ment\u00e9es ou qui le seront dans les trois prochaines ann\u00e9es ? Les <strong>impacts sur le travail sont-ils positifs<\/strong> et comment l\u2019IA est-elle per\u00e7ue par les banques et assurances dans le cadre de la relation client ?<\/p>\n<p><a href=\"https:\/\/golem.ai\/fr\/ressources\/\"><img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-12234 aligncenter\" src=\"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/03\/26173514\/Contenus.png\" sizes=\"(max-width: 480px) 100vw, 480px\" srcset=\"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/03\/26173514\/Contenus-300x169.png 300w, https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/03\/26173514\/Contenus-768x432.png 768w, https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/03\/26173514\/Contenus-18x10.png 18w, https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/03\/26173514\/Contenus.png 960w\" alt=\"\" width=\"480\" height=\"270\"><\/a><\/p>\n<p>Golem.ai a interrog\u00e9 <strong>les acteurs de la banque\/assurance pour comprendre quels enjeux l\u2019IA repr\u00e9sente dans la relation client. <\/strong>D\u00e9couvrez \u00e9galement <strong><a href=\"https:\/\/www.actuia.com\/actualite\/intelligence-artificielle-et-relation-client-dans-les-banques-et-assurances\/\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #e27e5a;\">notre interview<\/span><\/a><\/strong> \u00e0 ce sujet r\u00e9alis\u00e9e par Actu IA.<\/p>\n<p>Retrouvez l\u2019ensemble de nos contenus Webinars et Livre Blancs, en consultant directement nos pages&nbsp;<strong><a href=\"https:\/\/golem.ai\/fr\/ressources\/\">resources<\/a><\/strong>&nbsp;ci-dessous !<\/p>\n<p>A tr\u00e8s bient\u00f4t,<br \/>\nL\u2019\u00e9quipe Golem.ai<\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>Nous avons r\u00e9alis\u00e9 une \u00e9tude aupr\u00e8s des cadres dirigeants et professionnels travaillant dans les banques et compagnies d&rsquo;assurance afin de dresser un \u00e9tat des lieux des solutions d\u2019IA dans la relation client au sein des entreprises. D\u00e9couvrez les r\u00e9sultats dans notre livre blanc !<!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>","protected":false},"author":1,"featured_media":7895,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[68,111],"tags":[],"class_list":["post-7893","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-relation-client"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Livre blanc intelligence artificielle &amp; relation client dans les secteurs de la banque et assurance<\/title>\n<meta name=\"description\" content=\"Intelligence artificielle &amp; relation client : quels enjeux pour les professionnels de la 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