{"id":7638,"date":"2018-04-14T16:46:57","date_gmt":"2018-04-14T14:46:57","guid":{"rendered":"https:\/\/golem.ai\/blog\/ia-relation-client\/"},"modified":"2022-04-22T14:17:05","modified_gmt":"2022-04-22T12:17:05","slug":"ia-relation-client","status":"publish","type":"post","link":"https:\/\/miralia.ai\/en\/blog\/relation-client\/ia-relation-client","title":{"rendered":"Les enjeux de la relation client assist\u00e9e par l\u2019IA"},"content":{"rendered":"<p><strong>Thomas Solignac<\/strong> explore le nouveau paysage de la relation Client. Au del\u00e0 du chatbot, l\u2019agent conversationnel se transforme et se veut plus ludique, plus humain\u2026 Mais dans quel but et pour quelle finalit\u00e9 ?<\/p>\n<p><iframe src=\"https:\/\/www.youtube.com\/embed\/Tz_8TC8woyM\" width=\"854\" height=\"480\" frameborder=\"0\"><\/iframe><\/p>\n<p dir=\"ltr\">D\u2019apr\u00e8s <strong>Thomas Solignac<\/strong>, l\u2019intelligence artificielle comprend les demandes de l\u2019utilisateur, elle&nbsp;interagit avec des bases de donn\u00e9es et comporte une partie sc\u00e9narisation. N\u00e9anmoins ce que nous connaissons aujourd\u2019hui de la Relation Client est d\u00e9j\u00e0 amen\u00e9 \u00e0 \u00e9voluer. \u201cCertains vont commencer \u00e0 utiliser le syst\u00e8me et simplifier leur fa\u00e7on de s\u2019exprimer pour s\u2019adapter aux d\u00e9fauts de la technologie\u201d. Un d\u00e9bat \u00e0 suivre de pr\u00e8s&#8230;<\/p>\n<p dir=\"ltr\"><a href=\"https:\/\/golem.ai\/fr\/ressources\/\"><img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-12234 aligncenter\" src=\"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/03\/26173514\/Contenus.png\" sizes=\"(max-width: 480px) 100vw, 480px\" srcset=\"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/03\/26173514\/Contenus-300x169.png 300w, https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/03\/26173514\/Contenus-768x432.png 768w, https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/03\/26173514\/Contenus-18x10.png 18w, https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/03\/26173514\/Contenus.png 960w\" alt=\"\" width=\"480\" height=\"270\"><\/a><\/p>\n<p dir=\"ltr\">Retrouvez-nous pour notre prochain Ai &amp; Society sur notre page <a href=\"https:\/\/www.meetup.com\/fr-FR\/AI-and-society\/\"><span style=\"color: #db7d56;\">Meetup<\/span>.<\/a><\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>Le paysage de la relation client n\u2019est aujourd\u2019hui plus le m\u00eame, notamment depuis l\u2019essor des agents conversationnels tel que les chatbots.<!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>","protected":false},"author":1,"featured_media":7640,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[68,33,111],"tags":[],"class_list":["post-7638","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-ai-and-society","category-relation-client"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Intelligence Artificielle et relation Client<\/title>\n<meta name=\"description\" content=\"Le paysage de la relation client n\u2019est aujourd\u2019hui plus le m\u00eame, notamment depuis l\u2019essor des agents conversationnels tel que les chatbots.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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