{"id":13637,"date":"2022-04-28T11:21:30","date_gmt":"2022-04-28T09:21:30","guid":{"rendered":"https:\/\/golem.ai\/?p=13637"},"modified":"2026-02-17T16:56:12","modified_gmt":"2026-02-17T15:56:12","slug":"relation-client-webinar","status":"publish","type":"post","link":"https:\/\/miralia.ai\/en\/blog\/relation-client\/relation-client-webinar","title":{"rendered":"Communiquer efficacement et frugalement avec vos clients gr\u00e2ce \u00e0 l\u2019IA &#8211; Le r\u00eave devenu r\u00e9alit\u00e9"},"content":{"rendered":"<h3 class=\"wp-block-heading\"><em>De nos jours, on observe une popularisation croissante de l\u2019intelligence artificielle au-del\u00e0 des grands groupes industriels et \u00e0 travers divers secteurs d\u2019activit\u00e9s. L\u2019entreprise <a href=\"https:\/\/megdigital.io\/\" target=\"_blank\" rel=\"noreferrer noopener\">MEG Digital<\/a> sp\u00e9cialiste dans la transformation num\u00e9rique propose aux entreprises des services et solutions permettant de communiquer \u00e0 grande \u00e9chelle, de mani\u00e8re personnalis\u00e9e et efficiente aupr\u00e8s de leurs clients dans une optique multicanal. Comment l\u2019IA permet-elle d\u2019optimiser la relation client de mani\u00e8re efficace et frugale ? Pour en savoir plus, rendez-vous le 17\/05\/2022 de 11h \u00e0 12h pour notre prochain <a href=\"https:\/\/app.livestorm.co\/golem-ai\/communiquer-efficacement-et-frugalement-avec-vos-client-grace-a-lintelligence-artificielle-le-reve-devenu-realite?utm_source=golemai\" target=\"_blank\" rel=\"noreferrer noopener\">webinar<\/a>, anim\u00e9 par Bruno Laborie, Head of Partnerships chez Miralia et Fr\u00e9d\u00e9ric Juppet , Directeur General Adjoint chez MEG Digital !<\/em><\/h3>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">L&rsquo;exp\u00e9rience client au coeur de la relation client <\/h2>\n\n\n\n<p>Aujourd\u2019hui, on constate qu\u2019une exp\u00e9rience client de qualit\u00e9 repr\u00e9sente un levier de croissance et de d\u00e9veloppement pour les entreprises, qui peut \u00eatre optimis\u00e9 gr\u00e2ce \u00e0 notre IA. Selon une \u00e9tude* r\u00e9cemment men\u00e9e par l\u2019entreprise <strong><a href=\"https:\/\/www.zendesk.fr\/lp\/brand\/?utm_source=google&amp;utm_medium=Search-Paid&amp;utm_network=g&amp;utm_campaign=SE_AW_EM_FR_FR_N_Sup_Brand_TM_Alpha_D_H&amp;matchtype=e&amp;utm_term=zendesk&amp;utm_content=507210487652&amp;utm_adgroup=&amp;gclsrc=aw.ds&amp;&amp;theme=&amp;gclid=Cj0KCQjw06OTBhC_ARIsAAU1yOXeYzkDzsb_ZWKiA69lHOi2Qillf9htu6K6yftNyZQ02PWqHbP5Xk8aAjRwEALw_wcB\" target=\"_blank\" rel=\"noreferrer noopener\">Zendesk<\/a><\/strong> sur les tendances de l\u2019exp\u00e9rience client, les consommateurs favorisent un service simple, efficace et rapide.<\/p>\n\n\n\n<p>On constate notamment dans cette \u00e9tude que :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>60 %<\/strong> des clients font plus attention \u00e0 la qualit\u00e9 du service d\u00e9livr\u00e9e par les entreprises<\/li>\n\n\n\n<li><strong>73% <\/strong>des dirigeants observent une corr\u00e9lation entre la qualit\u00e9 du service client et les performances de leurs entreprises<\/li>\n\n\n\n<li><strong>61%<\/strong> des clients se tournent vers la concurrence apr\u00e8s une mauvaise exp\u00e9rience, et <strong>76%<\/strong> d\u00e9laissent une marque apr\u00e8s deux exp\u00e9riences d\u00e9cevantes<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p>Par ailleurs, dans le secteur <strong><a href=\"https:\/\/golem.ai\/fr\/blog\/entreprise\/ia-assurance-message-conformite\/\">banque et assurance<\/a><\/strong>, the <strong><a href=\"https:\/\/golem.ai\/fr\/blog\/entreprise\/certification-conformite-analyse-ia\/\">compliance<\/a><\/strong> est un enjeu primordial qui s\u2019inscrit \u00e0 travers diff\u00e9rents process. D\u00e9couvrez comment notre IA simplifie et automatise les proc\u00e9dures de <strong><a href=\"https:\/\/golem.ai\/fr\/blog\/relation-client\/analyse-documents-ia-kyc\/\">KYC<\/a><\/strong>, permettant aux banques de valider la <strong><a href=\"https:\/\/golem.ai\/fr\/blog\/entreprise\/outils-conformite-banque\/\">conformit\u00e9 bancaire<\/a><\/strong> des clients facilement et sans ressources suppl\u00e9mentaires, avec notamment l&rsquo;expertise Meg Digital sur la transformation digitale des entreprises.<\/p>\n\n\n\n<p class=\"has-text-align-center\"><a href=\"https:\/\/golem.ai\/fr\/ressources\/webinar-megdigital\/\"><strong>Retrouvez notre webinar disponible en replay<\/strong><\/a><\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><a href=\"https:\/\/golem.ai\/fr\/ressources\/webinar-megdigital\/\"><img fetchpriority=\"high\" decoding=\"async\" width=\"755\" height=\"452\" src=\"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/06\/01180228\/Illustrations-page-ressources-macro.png\" alt=\"\" class=\"wp-image-14243\" style=\"width:566px;height:339px\" srcset=\"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/06\/01180228\/Illustrations-page-ressources-macro-300x180.png 300w, https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/06\/01180228\/Illustrations-page-ressources-macro-18x12.png 18w, https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/06\/01180228\/Illustrations-page-ressources-macro.png 755w\" sizes=\"(max-width: 755px) 100vw, 755px\" \/><\/a><\/figure>\n\n\n\n<p><strong>Au programme du Webinar :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Introduction de Miralia et MEG Digital<\/li>\n\n\n\n<li>Chiffres &amp; constats du march\u00e9 <\/li>\n\n\n\n<li>Cas d\u2019usages de l\u2019IA \u00e0 travers des cas clients<\/li>\n\n\n\n<li>Questions &amp; r\u00e9ponses<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>Intervenants et pr\u00e9sents :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bruno Laborie, Head of Partnerships chezMiralia (intervenant)<\/li>\n\n\n\n<li>Fr\u00e9d\u00e9ric Juppet , Directeur General Adjoint chez MEG Digital (intervenant)<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p>Vous avez une question sur l\u2019automatisation de <strong><a href=\"https:\/\/golem.ai\/fr\/solutions\/relation-client\/\">customer relationships<\/a><\/strong> ? D\u00e9couvrez notre solution de traitement <strong><a href=\"https:\/\/golem.ai\/fr\/produits\/inboxcare\/\">InboxCare<\/a><\/strong>. N\u2019h\u00e9sitez pas \u00e0 contacter directement <a href=\"https:\/\/golem.ai\/fr\/contact\/\"><strong>nos \u00e9quipes<\/strong> <\/a>pour plus d\u2019informations !<\/p>\n\n\n\n<p class=\"has-small-font-size\">*https:\/\/www.zendesk.fr\/customer-experience-trends\/#georedirect <\/p>\n\n\n\n<p><\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>Comment l\u2019IA am\u00e9liore-t-elle l\u2019exp\u00e9rience et la relation client ? Rendez-vous le 17\/05\/2022 pour notre webinar en collaboration avec MEG Digital !<!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>","protected":false},"author":10,"featured_media":13655,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[68,111],"tags":[77,88,90,89,76,75,80,78],"class_list":["post-13637","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-relation-client","tag-ai","tag-data","tag-exploitation","tag-gestion","tag-ia","tag-intelligence-artificielle","tag-relation-client","tag-travail"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>L\u2019IA dans la relation client : une communication fluide et 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