{"id":12328,"date":"2022-03-29T13:29:44","date_gmt":"2022-03-29T11:29:44","guid":{"rendered":"https:\/\/golem.ai\/?p=12328"},"modified":"2022-04-22T14:30:05","modified_gmt":"2022-04-22T12:30:05","slug":"ia-conseiller-client","status":"publish","type":"post","link":"https:\/\/miralia.ai\/en\/blog\/relation-client\/ia-conseiller-client","title":{"rendered":"Comment l\u2019IA booste l\u2019engagement des conseillers clients ?"},"content":{"rendered":"<h3 class=\"wp-block-heading\"><em>En France, le recrutement des conseillers clients est complexe, car il existe peu de formations traitant la <a href=\"https:\/\/golem.ai\/fr\/solutions\/relation-client\/\">customer relationships<\/a>, donc peu de profils r\u00e9ellement qualifi\u00e9s. Les <a href=\"https:\/\/golem.ai\/fr\/blog\/ia-contact-relation-client\/\">centres de relation client<\/a> se basent essentiellement sur des comp\u00e9tences m\u00e9tiers, mais aussi sur d&rsquo;autres crit\u00e8res comme la capacit\u00e9 relationnelle, le travail en \u00e9quipe ou l\u2019adaptabilit\u00e9 pour recruter. D\u00e9couvrez-en plus sur ce m\u00e9tier, essentiel dans le domaine de la relation client.<\/em><\/h3>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Qu&rsquo;est-ce qu&rsquo;un conseiller client ?<\/h2>\n\n\n\n<p>Le conseiller client ou conseiller client\u00e8le est une personne qui traite les <strong><a href=\"https:\/\/golem.ai\/fr\/blog\/ia-automatisation-relation-client\/\">demandes clients<\/a><\/strong> provenant de tous les canaux de communication (t\u00e9l\u00e9phone, mail, SMS,<strong> <a href=\"https:\/\/golem.ai\/fr\/blog\/entreprise\/ia-relation-client-chatbot\/\">chat<\/a><\/strong>, etc.). Il doit savoir g\u00e9rer les demandes du front-office, comme celle du back-office (demandes asynchrones et r\u00e9clamations).<\/p>\n\n\n\n<p>Il est souvent encadr\u00e9 par un manager qui va l\u2019\u00e9valuer sur des objectifs quantitatifs ou qualitatifs, individuels ou collectifs. Pour ce faire, certains indicateurs sont bas\u00e9s sur des \u00e9l\u00e9ments quantifiables (<strong><a href=\"https:\/\/golem.ai\/fr\/blog\/ia-roi-relationclient\/\">HARD ROI<\/a><\/strong>). Au contraire, d\u2019autres sont bas\u00e9s sur des \u00e9l\u00e9ments non chiffrables en valeur euros (<strong><a href=\"https:\/\/golem.ai\/fr\/blog\/ia-roi-relationclient\/\">SOFT ROI<\/a><\/strong>).<\/p>\n\n\n\n<p>Par ailleurs, le conseiller client va \u00eatre sensible \u00e0 son environnement de travail et privil\u00e9gier des outils ergonomiques, esth\u00e9tiques et simples d\u2019utilisation.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter is-resized\"><a href=\"https:\/\/golem.ai\/fr\/ressources\/\"><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/03\/26173514\/Contenus.png\" alt=\"\" class=\"wp-image-12234\" width=\"480\" height=\"270\" srcset=\"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/03\/26173514\/Contenus-300x169.png 300w, https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/03\/26173514\/Contenus-768x432.png 768w, https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/03\/26173514\/Contenus-18x10.png 18w, https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/03\/26173514\/Contenus.png 960w\" sizes=\"(max-width: 480px) 100vw, 480px\" \/><\/a><\/figure><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">InboxCare au service des conseillers clients<\/h2>\n\n\n\n<p>Gr\u00e2ce \u00e0 notre solution d&rsquo;IA, automatisez et facilitez le traitement de vos documents. Par une <strong>analyse s\u00e9mantique <\/strong>de vos textes et <strong><a href=\"https:\/\/golem.ai\/fr\/blog\/entreprise\/ia-analyse-pieces-jointes\/\">pi\u00e8ces jointes<\/a><\/strong>, <strong><a href=\"https:\/\/golem.ai\/fr\/produits\/inboxcare\/\">InboxCare<\/a><\/strong> est capable de <strong>cat\u00e9goriser<\/strong>, de router et de cr\u00e9er un template de <strong>personalized automatic response <\/strong>selon vos demandes.<\/p>\n\n\n\n<p>La technologie innovante d\u00e9velopp\u00e9e par Golem.ai r\u00e9pond automatiquement, rapidement et qualitativement aux demandes clients. De plus, c\u2019est une solution qui s\u2019int\u00e8gre parfaitement \u00e0 d&rsquo;autres outils pour apporter une compl\u00e9mentarit\u00e9 (outil qui traite la voix par exemple).<\/p>\n\n\n\n<p>L\u2019automatisation que propose InboxCare permet de r\u00e9duire la <strong><a href=\"https:\/\/golem.ai\/fr\/blog\/ia-metier-relation-client\/\">DMT<\/a><\/strong> et les co\u00fbts \u00e0 l\u2019interaction, d\u2019am\u00e9liorer la gestion des ressources et des ETP, mais aussi d\u2019augmenter le <strong><a href=\"https:\/\/golem.ai\/fr\/blog\/kpi-fcr-relation-client\/\">FCR<\/a> <\/strong>et donc la <strong><a href=\"https:\/\/golem.ai\/fr\/blog\/entreprise\/interfaces-sophie-dueme\/\">satisfaction<\/a><\/strong> globale du client et celle de vos collaborateurs.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>Vous souhaitez en savoir plus sur la relation client et notre IA ? N\u2019h\u00e9sitez pas \u00e0 consulter directement notre page solution <strong><a href=\"https:\/\/golem.ai\/fr\/solutions\/relation-client\/\">customer relationships<\/a><\/strong>, ainsi que notre produit d\u00e9di\u00e9 au traitement automatis\u00e9 des demandes entrantes : <a href=\"https:\/\/golem.ai\/fr\/produits\/inboxcare\/\"><strong>InboxCare<\/strong><\/a>. Si vous avez la moindre question, <strong><a href=\"https:\/\/golem.ai\/fr\/contact\/\">contactez nos \u00e9quipes<\/a><\/strong>, elles se feront un plaisir de vous r\u00e9pondre !<\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>En quoi consiste le m\u00e9tier de conseiller client ? Comment l\u2019IA facilite t-elle ses missions au quotidien? D\u00e9couvrez-en plus dans cet article de blog !<!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>","protected":false},"author":10,"featured_media":12349,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[68,111],"tags":[77,93,128,88,90,89,76,75,80,78],"class_list":["post-12328","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-relation-client","tag-ai","tag-centre-de-contact","tag-conseiller-client","tag-data","tag-exploitation","tag-gestion","tag-ia","tag-intelligence-artificielle","tag-relation-client","tag-travail"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Relation client : Le conseiller client augment\u00e9 par l\u2019IA<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez comment l\u2019A permet d\u2019augmenter la satisfaction client et l\u2019engagement collaborateur en m\u00eame temps !\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/miralia.ai\/en\/blog\/relation-client\/ia-conseiller-client\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Comment l\u2019IA transforme le m\u00e9tier de conseiller client?\" \/>\n<meta property=\"og:description\" content=\"En quoi consiste le m\u00e9tier de conseiller client ? 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