{"id":10427,"date":"2022-01-04T11:28:09","date_gmt":"2022-01-04T10:28:09","guid":{"rendered":"https:\/\/golem.ai\/?p=10427"},"modified":"2022-07-26T15:34:32","modified_gmt":"2022-07-26T13:34:32","slug":"ia-automatisation-relation-client","status":"publish","type":"post","link":"https:\/\/miralia.ai\/en\/blog\/relation-client\/ia-automatisation-relation-client","title":{"rendered":"L\u2019IA au service de la relation client : l’automatisation de la gestion des demandes entrantes"},"content":{"rendered":"

Selon une \u00e9tude men\u00e9e par SalesForce<\/strong><\/a>, 91% des clients ayant eu une exp\u00e9rience positive avec un service client sont susceptibles d\u2019effectuer un achat par la suite. On estime aussi que fid\u00e9liser un client co\u00fbte 7 fois moins cher que d\u2019en acqu\u00e9rir un. Au sein d\u2019une offre multicanal, entre la r\u00e9duction du d\u00e9lai moyen du traitement des demandes (DMT), l\u2019augmentation de la qualit\u00e9 des int\u00e9ractions et du taux de r\u00e9solution au premier contact (RPC) \u2026 Comment l\u2019IA permet-elle aux entreprises d\u2019augmenter la satisfaction des clients en adoptant une d\u00e9marche customer-centric ? Retour sur notre Webinar, anim\u00e9 par nos experts Golem.ai !<\/h3>\n\n\n\n

<\/p>\n\n\n\n

L\u2019IA simplifie la gestion des demandes entrantes <\/strong><\/h2>\n\n\n\n

Dans les entreprises, le traitement des demandes entrantes passe g\u00e9n\u00e9ralement par plusieurs op\u00e9rateurs<\/strong>. Pour un mail par exemple, l\u2019op\u00e9rateur A<\/strong> va le recevoir, le lire, extraire les pi\u00e8ces jointes associ\u00e9es, saisir les informations importantes dans le syst\u00e8me puis rediriger manuellement le message vers un op\u00e9rateur B<\/strong>. Ensuite, l\u2019op\u00e9rateur B va recevoir le message, le relire, interagir avec les informations et r\u00e9pondre au message gr\u00e2ce \u00e0 un template ad\u00e9quat. <\/p>\n\n\n\n

Pour simplifier ce travail, l\u2019IA symbolique<\/strong><\/a> d\u00e9velopp\u00e9e par Golem.ai permet de r\u00e9duire le DMT<\/strong>, ainsi que le Customer Effort Score (CES<\/strong>) en automatisant le traitement des demandes entrantes. Un gain de temps consid\u00e9rable pour les collaborateurs, qui peut \u00eatre consacr\u00e9 \u00e0 d\u2019autres activit\u00e9s plus centr\u00e9es sur l\u2019exp\u00e9rience client et sa satisfaction.<\/p>\n\n\n\n

Retrouvez ce Webinar en replay<\/a><\/strong><\/p>\n\n\n\n

\"\"<\/a><\/figure>\n\n\n\n

Cas d\u2019usage et ROI<\/strong><\/h2>\n\n\n\n

Les cas d’usage d\u2019une IA symbolique pour la customer relationships<\/strong><\/a> sont nombreux : Mail to Data, Mail to People, Mail to Back office ou Mail to Docuchecker par exemple. Notre solution InboxCare permet de transformer des donn\u00e9es non structur\u00e9es<\/strong><\/a> in donn\u00e9es actionnables<\/strong><\/a> <\/strong>qui peuvent \u00eatre utilis\u00e9es dans diff\u00e9rents processus : RPA<\/strong> (Robotic Process Automation), syst\u00e8me de ticketing<\/strong><\/a>, order management<\/strong>, on-boarding<\/strong><\/a>, appels d\u2019offres<\/strong><\/a>,  KYC<\/strong><\/a>, etc.  <\/p>\n\n\n\n

L\u2019utilisation d\u2019une IA symbolique permet un ROI non n\u00e9gligeable pour les entreprises. Dans le meilleurs des cas, elle permet de diviser<\/strong> par 6 le DMT des messages entrants, ce qui se traduit par un gain<\/strong> important en \u00e9quivalent temps plein<\/strong> et permet le d\u00e9veloppement de nouvelles activit\u00e9s comme la num\u00e9risation des processus m\u00e9tiers. M\u00e9caniquement, lorsque le d\u00e9lai moyen de traitement diminue, on observe une augmentation<\/strong> de nombreux KPI comme le NPS<\/strong> (Net Promoter Score), le RPC<\/strong> (taux de r\u00e9solution au premier contact) et la higher customer satisfaction<\/strong>. <\/p>\n\n\n\n

<\/p>\n\n\n\n

Vous souhaitez en savoir plus sur l\u2019automatisation de la relation client gr\u00e2ce \u00e0 notre IA ? D\u00e9couvrez nos solutions pour la customer relationships<\/strong><\/a>, ou contactez directement  nos \u00e9quipes<\/strong><\/a> si vous avez la moindre question, elles se feront un plaisir de vous r\u00e9pondre !<\/p>\n","protected":false},"excerpt":{"rendered":"

91% des clients ayant eu une exp\u00e9rience positive avec un service client sont susceptibles d\u2019effectuer un achat par la suite. D\u00e9couvrez comment l\u2019IA permet d’am\u00e9liorer la gestion de la relation client. <\/p>","protected":false},"author":10,"featured_media":10430,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[68,111],"tags":[88,89,76,80],"class_list":["post-10427","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-relation-client","tag-data","tag-gestion","tag-ia","tag-relation-client"],"acf":[],"yoast_head":"\nComment l\u2019IA permet d'am\u00e9liorer la satisfaction des clients ?<\/title>\n<meta name=\"description\" content=\"On estime que fid\u00e9liser un client co\u00fbte 7 fois moins cher que d\u2019en acqu\u00e9rir un. Quels sont les nouveaux challenges de la relation client ?\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/miralia.ai\/en\/blog\/relation-client\/ia-automatisation-relation-client\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Comment l\u2019IA permet d'am\u00e9liorer la satisfaction des clients ?\" \/>\n<meta property=\"og:description\" content=\"On estime que fid\u00e9liser un client co\u00fbte 7 fois moins cher que d\u2019en acqu\u00e9rir un. Quels sont les nouveaux challenges de la relation client ?\" \/>\n<meta property=\"og:url\" content=\"https:\/\/miralia.ai\/en\/blog\/relation-client\/ia-automatisation-relation-client\/\" \/>\n<meta property=\"og:site_name\" content=\"Miralia.ai\" \/>\n<meta property=\"article:published_time\" content=\"2022-01-04T10:28:09+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-07-26T13:34:32+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/01\/04120149\/Visuel-post-RS-1600x900-1.png\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Tommy Seng\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/07\/26153402\/Visuel-post-RS-1600x900-1.png\" \/>\n<meta name=\"twitter:creator\" content=\"@miralia_ai\" \/>\n<meta name=\"twitter:site\" content=\"@miralia_ai\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/miralia.ai\\\/blog\\\/relation-client\\\/ia-automatisation-relation-client#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/miralia.ai\\\/blog\\\/relation-client\\\/ia-automatisation-relation-client\"},\"author\":{\"name\":\"Tommy Seng\",\"@id\":\"https:\\\/\\\/miralia.ai\\\/fr\\\/#\\\/schema\\\/person\\\/b266307452853a77d71f74a4bc41f286\"},\"headline\":\"L\u2019IA au service de la relation client : l’automatisation de la gestion des demandes entrantes\",\"datePublished\":\"2022-01-04T10:28:09+00:00\",\"dateModified\":\"2022-07-26T13:34:32+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/miralia.ai\\\/blog\\\/relation-client\\\/ia-automatisation-relation-client\"},\"wordCount\":506,\"publisher\":{\"@id\":\"https:\\\/\\\/miralia.ai\\\/fr\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/miralia.ai\\\/blog\\\/relation-client\\\/ia-automatisation-relation-client#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\\\/wp-content\\\/uploads\\\/2022\\\/01\\\/03164024\\\/Visuel-petite-bannie%CC%80re-570x200-1.png\",\"keywords\":[\"data\",\"gestion\",\"IA\",\"relation client\"],\"articleSection\":[\"Blog\",\"Relation Client\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/miralia.ai\\\/blog\\\/relation-client\\\/ia-automatisation-relation-client\",\"url\":\"https:\\\/\\\/miralia.ai\\\/blog\\\/relation-client\\\/ia-automatisation-relation-client\",\"name\":\"Comment l\u2019IA permet d'am\u00e9liorer la satisfaction des clients ?\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/miralia.ai\\\/fr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/miralia.ai\\\/blog\\\/relation-client\\\/ia-automatisation-relation-client#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/miralia.ai\\\/blog\\\/relation-client\\\/ia-automatisation-relation-client#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\\\/wp-content\\\/uploads\\\/2022\\\/01\\\/03164024\\\/Visuel-petite-bannie%CC%80re-570x200-1.png\",\"datePublished\":\"2022-01-04T10:28:09+00:00\",\"dateModified\":\"2022-07-26T13:34:32+00:00\",\"description\":\"On estime que fid\u00e9liser un client co\u00fbte 7 fois moins cher que d\u2019en acqu\u00e9rir un. Quels sont les nouveaux challenges de la relation client ?\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/miralia.ai\\\/blog\\\/relation-client\\\/ia-automatisation-relation-client\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/miralia.ai\\\/blog\\\/relation-client\\\/ia-automatisation-relation-client#primaryimage\",\"url\":\"https:\\\/\\\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\\\/wp-content\\\/uploads\\\/2022\\\/01\\\/04120149\\\/Visuel-post-RS-1600x900-1.png\",\"contentUrl\":\"https:\\\/\\\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\\\/wp-content\\\/uploads\\\/2022\\\/01\\\/04120149\\\/Visuel-post-RS-1600x900-1.png\",\"width\":\"\",\"height\":\"\"},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/miralia.ai\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/miralia.ai\\\/fr\\\/\",\"name\":\"Miralia.ai\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/miralia.ai\\\/fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/miralia.ai\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/miralia.ai\\\/fr\\\/#organization\",\"name\":\"Miralia\",\"url\":\"https:\\\/\\\/miralia.ai\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/miralia.ai\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/07142128\\\/Logo-Miralia.png\",\"contentUrl\":\"https:\\\/\\\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/07142128\\\/Logo-Miralia.png\",\"width\":1061,\"height\":211,\"caption\":\"Miralia\"},\"image\":{\"@id\":\"https:\\\/\\\/miralia.ai\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/x.com\\\/miralia_ai\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/miralia\\\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/miralia.ai\\\/fr\\\/#\\\/schema\\\/person\\\/b266307452853a77d71f74a4bc41f286\",\"name\":\"Tommy Seng\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\\\/wp-content\\\/uploads\\\/2022\\\/03\\\/01110530\\\/Capture-de\u0301cran-2021-12-23-a\u0300-21.01.11-150x150.png\",\"url\":\"https:\\\/\\\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\\\/wp-content\\\/uploads\\\/2022\\\/03\\\/01110530\\\/Capture-de\u0301cran-2021-12-23-a\u0300-21.01.11-150x150.png\",\"contentUrl\":\"https:\\\/\\\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\\\/wp-content\\\/uploads\\\/2022\\\/03\\\/01110530\\\/Capture-de\u0301cran-2021-12-23-a\u0300-21.01.11-150x150.png\",\"caption\":\"Tommy Seng\"},\"sameAs\":[\"http:\\\/\\\/www.golem.ai\"],\"url\":\"https:\\\/\\\/miralia.ai\\\/en\\\/auteur\\\/tommy\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Comment l\u2019IA permet d'am\u00e9liorer la satisfaction des clients ?","description":"On estime que fid\u00e9liser un client co\u00fbte 7 fois moins cher que d\u2019en acqu\u00e9rir un. Quels sont les nouveaux challenges de la relation client ?","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/miralia.ai\/en\/blog\/relation-client\/ia-automatisation-relation-client\/","og_locale":"en_US","og_type":"article","og_title":"Comment l\u2019IA permet d'am\u00e9liorer la satisfaction des clients ?","og_description":"On estime que fid\u00e9liser un client co\u00fbte 7 fois moins cher que d\u2019en acqu\u00e9rir un. Quels sont les nouveaux challenges de la relation client ?","og_url":"https:\/\/miralia.ai\/en\/blog\/relation-client\/ia-automatisation-relation-client\/","og_site_name":"Miralia.ai","article_published_time":"2022-01-04T10:28:09+00:00","article_modified_time":"2022-07-26T13:34:32+00:00","og_image":[{"url":"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/01\/04120149\/Visuel-post-RS-1600x900-1.png","width":"","height":"","type":"image\/png"}],"author":"Tommy Seng","twitter_card":"summary_large_image","twitter_image":"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/07\/26153402\/Visuel-post-RS-1600x900-1.png","twitter_creator":"@miralia_ai","twitter_site":"@miralia_ai","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/miralia.ai\/blog\/relation-client\/ia-automatisation-relation-client#article","isPartOf":{"@id":"https:\/\/miralia.ai\/blog\/relation-client\/ia-automatisation-relation-client"},"author":{"name":"Tommy Seng","@id":"https:\/\/miralia.ai\/fr\/#\/schema\/person\/b266307452853a77d71f74a4bc41f286"},"headline":"L\u2019IA au service de la relation client : l’automatisation de la gestion des demandes entrantes","datePublished":"2022-01-04T10:28:09+00:00","dateModified":"2022-07-26T13:34:32+00:00","mainEntityOfPage":{"@id":"https:\/\/miralia.ai\/blog\/relation-client\/ia-automatisation-relation-client"},"wordCount":506,"publisher":{"@id":"https:\/\/miralia.ai\/fr\/#organization"},"image":{"@id":"https:\/\/miralia.ai\/blog\/relation-client\/ia-automatisation-relation-client#primaryimage"},"thumbnailUrl":"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/01\/03164024\/Visuel-petite-bannie%CC%80re-570x200-1.png","keywords":["data","gestion","IA","relation client"],"articleSection":["Blog","Relation Client"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/miralia.ai\/blog\/relation-client\/ia-automatisation-relation-client","url":"https:\/\/miralia.ai\/blog\/relation-client\/ia-automatisation-relation-client","name":"Comment l\u2019IA permet d'am\u00e9liorer la satisfaction des clients ?","isPartOf":{"@id":"https:\/\/miralia.ai\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/miralia.ai\/blog\/relation-client\/ia-automatisation-relation-client#primaryimage"},"image":{"@id":"https:\/\/miralia.ai\/blog\/relation-client\/ia-automatisation-relation-client#primaryimage"},"thumbnailUrl":"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/01\/03164024\/Visuel-petite-bannie%CC%80re-570x200-1.png","datePublished":"2022-01-04T10:28:09+00:00","dateModified":"2022-07-26T13:34:32+00:00","description":"On estime que fid\u00e9liser un client co\u00fbte 7 fois moins cher que d\u2019en acqu\u00e9rir un. Quels sont les nouveaux challenges de la relation client ?","inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/miralia.ai\/blog\/relation-client\/ia-automatisation-relation-client"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/miralia.ai\/blog\/relation-client\/ia-automatisation-relation-client#primaryimage","url":"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/01\/04120149\/Visuel-post-RS-1600x900-1.png","contentUrl":"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/01\/04120149\/Visuel-post-RS-1600x900-1.png","width":"","height":""},{"@type":"WebSite","@id":"https:\/\/miralia.ai\/fr\/#website","url":"https:\/\/miralia.ai\/fr\/","name":"Miralia.ai","description":"","publisher":{"@id":"https:\/\/miralia.ai\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/miralia.ai\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/miralia.ai\/fr\/#organization","name":"Miralia","url":"https:\/\/miralia.ai\/fr\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/miralia.ai\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2026\/01\/07142128\/Logo-Miralia.png","contentUrl":"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2026\/01\/07142128\/Logo-Miralia.png","width":1061,"height":211,"caption":"Miralia"},"image":{"@id":"https:\/\/miralia.ai\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/x.com\/miralia_ai","https:\/\/www.linkedin.com\/company\/miralia\/"]},{"@type":"Person","@id":"https:\/\/miralia.ai\/fr\/#\/schema\/person\/b266307452853a77d71f74a4bc41f286","name":"Tommy Seng","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/03\/01110530\/Capture-de\u0301cran-2021-12-23-a\u0300-21.01.11-150x150.png","url":"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/03\/01110530\/Capture-de\u0301cran-2021-12-23-a\u0300-21.01.11-150x150.png","contentUrl":"https:\/\/golem-ai-website-wordpress-prod.s3.fr-par.scw.cloud\/wp-content\/uploads\/2022\/03\/01110530\/Capture-de\u0301cran-2021-12-23-a\u0300-21.01.11-150x150.png","caption":"Tommy Seng"},"sameAs":["http:\/\/www.golem.ai"],"url":"https:\/\/miralia.ai\/en\/auteur\/tommy"}]}},"_links":{"self":[{"href":"https:\/\/miralia.ai\/en\/wp-json\/wp\/v2\/posts\/10427","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/miralia.ai\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/miralia.ai\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/miralia.ai\/en\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/miralia.ai\/en\/wp-json\/wp\/v2\/comments?post=10427"}],"version-history":[{"count":5,"href":"https:\/\/miralia.ai\/en\/wp-json\/wp\/v2\/posts\/10427\/revisions"}],"predecessor-version":[{"id":14682,"href":"https:\/\/miralia.ai\/en\/wp-json\/wp\/v2\/posts\/10427\/revisions\/14682"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/miralia.ai\/en\/wp-json\/wp\/v2\/media\/10430"}],"wp:attachment":[{"href":"https:\/\/miralia.ai\/en\/wp-json\/wp\/v2\/media?parent=10427"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/miralia.ai\/en\/wp-json\/wp\/v2\/categories?post=10427"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/miralia.ai\/en\/wp-json\/wp\/v2\/tags?post=10427"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}